What do you all do if you have a booking request, the owner asks to meet you and about your prices, you respond within an hour and then you don't hear back from them for a couple days? do you message them and check in? if so when? or do you just let it go? will not booking with them impact my booking score? Help!
Sadly, this happens a lot. What I do is 24 hours after my last message I message them and ask if they still want me to keep Fido and we need to schedule M&G. I say my calendar is starting to fill up and I want to give them first priority. If no answer in next 24 hours, I archive it as owner didn't respond and move on. Using that reason should not impact your booking score.
Rover encourages new owners to contact several sitters, and unfortunately if they go with someone else (either Rover or family/friend) many don't let you know.
Unfortunately what you describe does effect your booking score. I lose about 3-5 points each time.
Thanks!!! You guys have been super helpful!
That's great that you're responding timely. That figures into your scores, as does repeat customers. My understanding is that the % of people not booked also will impact your score. In Rover's perspective, this is not significant because it happens to all sitters, as when the pet owner is contacting sitters, the site encourages them to contact more than one to find the right match, For that reason, if you don't hear back you may choose to archive the message out of your inbox, but there's nothing wrong with messaging them again to follow up either.
This link to the help center provides some more details on the scores. https://support.rover.com/hc/en-us/ar...
The booking score is a crock of crap. I have about 5 flaky booking inquires a week. But when I looked to board my dogs for vacation I didnt even see those ratings on the app.