How do you cancel a request?

asked 2014-11-23 20:20:25 -0600

I made a request with a sitter & hasn't responded yet. Changed my mind. How do I cancel it?

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1 Answer

answered 2014-11-24 12:21:44 -0600

Hi there,

If the stay is not yet booked, you will be asked to confirm the booking one final time before it's complete. I would reach out to the sitter and tell them you changed your mind. You should also be able to cancel the request from your dashboard.

Please follow this link for information on how to cancel a stay: https://support.rover.com/hc/en-us/ar...

As always, with any questions please don't hesitate to reach out to our customer experience team at 888-453-7889


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no that doesn't work

Lauren G.'s profile imageLauren G. ( 2017-07-07 13:05:47 -0600 )edit

Yeah, there doesn't seem to be any way to cancel a "Pending" service.

Andrew B.'s profile imageAndrew B. ( 2017-09-10 15:16:54 -0600 )edit

Agree - don't see a way to cancel a "pending" service from the dashboard, or from anywhere else.

Lisa H.'s profile imageLisa H. ( 2018-04-09 11:39:56 -0600 )edit

I'm having the same problem. There's a pending request that I can't cancel.

Joel R.'s profile imageJoel R. ( 2018-07-27 10:39:02 -0600 )edit

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