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What do you do if you have ethical issues with potential client (i.e. contributor to unethical breeding practices, cruel to her dog etc.)?

Hi there,

I held a meet and greet with a potential client yesterday and she's very keen on having me sit her dog for a weekend. During the conversation though I got the sense that this owner wasn't just a bad pet mom, she was engaging in what I feel are unethical practices. Is it fair or reasonable for me to say no based on those grounds? Here are some examples:

  • Her dog is not neutered - I asked if he typically marked indoors. She said yes, it wasn't unusual for him to do so but she just limited his water intake. Also, if I was leaving the house, I could just keep him in his crate and she went onto say she would often leave the dog in the crate for upwards of 8 hours if needed - she also said she only takes him out to pee and they don't typically take walks more than 5-10 minutes. This is a typically active breed so that was in itself concerning to me.
  • She made reference to other dogs that she 'shares' with her sister or friends and made other references to litters...maybe I'm reading too much into this but it sounds like either a backyard breeder or a participant some form of puppy mill.
  • She said her dog is a loud barker, and often barks when she's out. She said she uses a shock collar - I'm pretty uncomfortable with the use of shock/prong collars but she was pretty insistent.

Is this a good enough reason to say no to her? How do I go about doing this? As of now I've basically said I may need to be out of town - because I don't know if its remotely appropriate to bring up concerns about her dogs treatment or provide coaching or alternative recommendations. That being said it's chewing me up inside a bit.

5 Answers

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Rita,

You don't have to give any reason to not accept this client. Just say no or that you do not feel you are a good fit for her dog. Period.

BTW, limiting a dog's water intake has zero impact on marking; the dog always seems to have a few drops in his bladder. Crating is no solution either. Only a belly band protects your home against marking. FYI neutered dogs will mark as well.

Unless you have evidence of animal cruelty or abuse, you should not say anything to the dog owner or local authorities.

Comments

I agree. Explanations are not necessary and often are ignored or the client tries to get around them. Just decline the assignment and say that you felt you are not a good match for her dog. Then mark it as owner not a good fit, archive the request, and move on. We do not have to accept all clients.

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Hi Rita!

Ugh, it is uncomfortable when pet parents use methods that we find unacceptable. I would explain to her that you have policies against crating for more than a certain number of hours, that you do not use shock or prong collars, and that you aren't comfortable limiting water intake, as it could bring on dehydration and other health issues. Due to these differences in methods, you don't feel like you are the best fit for her and her pup. You don't have to go into specifics, you can also just say you don't think you are a good fit and that you are happy to call Rover to help find another sitter!

If you feel that the dog or other pups in her care are being abused, you can report to Rover and get their advice, or report her to authorities. I would be careful about doing this without very good evidence about mistreatment or neglect.

The bottom line is, never take a client that you don't feel comfortable with. I've done it and regret it every single time!

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Thanks everyone. I rejected her as a client - I always want to be respectful of an owners wishes and routines but this one didn't sit right. Appreciate the guidance!

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I'd also like to remind you that just because the owner treats their dog a certain way, YOU don't have to. I've used my own leashes and collars on dogs before, and much more. I'm glad that she's reaching out to find someone to provide good care while she is away, rather than just leaving him crated or something.

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Sure, bring up your disagreements with her techniques in polite a way as possible & then reject her as a client. She can't hurt your business that way and at least you tried to make a difference.