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Do you agree with Rover Cards?

I think that the Rover Cards should not be mandatory for many reasons. I will give you a short list:

  • My phone doesn't always have great service
  • My phone battery doesn't last that long and isn't very reliable
  • Some people don't have smart phones
  • I send texts and pictures throughout each stay
  • I am not going to note down how many times a dog peed, pooped, drank water, etc... especially when I have more than 1 dog to watch
  • Using Rover Cards would take time away from the dogs that I am visiting for only 30 minutes

There are many more reasons that I could come up with.. But, you get my point. Does anyone else agree with this? It just seems over the top to have to do all of these extra things when we already do so much. It may not seem like a lot to people that sit occasionally. But, this is my full time job, and it is way too much to ask of me.

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I'm a full-time Rover Sitter as well and I love the Rover cards. I think its a lot more convenient than having to write out a text with photos. Plus, it's a great way to build trust with my clients. I do agree with you on service problems and battery drain, though. That has been troublesome for me.

Just a little tip: When I'm in an area with poor service, I stop the report card at the end of the visit but wait to hit the send button until I've driven to a better area.

I'm sure I would love Rover cards too if I had a smart phone and wasn't getting pushed off a site because of it. My current stay client would honestly be pissed off if I sent him that many messages anyway; many people find it ridiculous.

I don't have any clients who want a text every time their dog poops

I didn't even know that these were a thing until today. I was a DogVacay sitter until the merge and I've never used these and was never told they were mandatory. I just text photos!

Rover works for us. We are independent contractors who pay for them to keep web up and I'm done with them. They joined with way and now u have people lowering their prove so I made 15,000 last year before wag. Now i haven't been booked so if I'm not headed for my goal I'll try another company.

I also do not agree that Rover cards should be mandatory. Though taking pics and notes are cute for some clients, my main focus is the care of the dogs. I cannot give them my full undivided attention if I have to fill out a Rover card. Sometimes the app doesn’t respond when I click end on the card

And will then advertise that I was at the clients house way longer than I was. I feel like clients can request this, but Rover should not require this when they’re already taking a decent chuck of my money.

On a walk with one dog, I love it cuz it provides "proof" a fur baby went on a 30 mins journey and not just peed on the front lawn. But the battery drain on back-to-back jobs drives me NUTS! I would also like the option to not use a Rover Card if the pet owner says they no longer need to see it.

Should definitely be an option service. Some people don't need a full 30 Min. I. E an older antisocial cat. I agree that some owners need proof but it should be optional.

I absolutely love the Rover cards. I think it's great for both us and our client. It's so easy to just press a button every time the dog goes to the bathroom.

22 Answers

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19

It should be an optional service. Highlight sitters who provide it if they must, as we get reviewed and sorted already by such things.

We pay Rover a fee for them to serve as a third party to help advertise, manage and connect us to clients. I do not pay them to tell me how to run my business or to give me mandatory hurdles. They're simply using this as a tactic to stand out and help reduce problems they'd have to dedicate time towards. I understand that, but don't mandate the change or if they do, then incentivize it by lowering the fee charged to me. Their app cards uses my data and battery and adds extra work. At least they could consider making sitters happy too- we are paying them as well.

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Are the rover cards already mandatory or are they just saying they will be mandatory sometime in the future?

I believe they're mandatory now. The update applied during the middle of one of my bookings, so I don't think I'll be certain 'til I renew my next monthly booking. They're advertising it on their app as well.

I haven't heard/seen anything about rover cards being mandatory...

Rover cards are not currently mandatory. However, they will become mandatory for all dog walks, day care stays, and drop-in visits.

One reason why Rover Cards will be mandatory is there are pet owners who claim or have caught sitters not performing their tasks. The cards will help to provide proof of walks, distance, and time spent in care and on walks. They help to prove your credibility while giving peace of mind to the owner.

But my clients are deeply loyal to me and there is other evidence of me doing my job with excellence. Additionally at least one of my clients is going to find Rover cards to be a total annoyance; he barely wants updates. In fact most clients I've had have been on the more low maintenance side

Also, I don't have an iPhone and ironically I think filling out the cards means you are distracted from focusing on the dogs. Make this an option but it's freaking ridiculous that they're making this mandatory

Well, I disagree. I am a Top Sitter on Rover with over 1000 reviews. I do this full-time as well.

My clients are also loyal, and while some would not want the cards, more people than not do want them. You may be unique where you live, but Rover implements based on the overall sitter/owner experience and wants across the US.

I don't get enough requests to compensate getting an iPhone. I simply can't afford one. I have really good reviews but there just isn't enough demand in my area. I understand that this system may work perfectly for a completely full time sitter in a busy area but many of us are not in that situation

Also, while you may do your job accurately and with integrity, there are those that do not. Not all sitters do as great a job as you do. :)

Yes but clearly there are other ways for clients to figure out whether the sitter is doing the job or not. Considering how we are independent contractors it seems a little extreme to make something like this mandatory. It would make far more sense for customers who care a ton about getting lots of

You don't need an iPhone. The Rover app works on both iPhone and Android phones. Demand in your area may be true, but Rover makes decisions based on the overall owner/sitter experience nationwide.

I have a basic flip phone right now to save money, I don't have an android or an iPhone. I don't see why rover can't just highlight the sitters that offer rover cards instead of basically forcing dedicated people like me off the service.

Look how annoyed people are in this thread... very few want this to be mandatory and I think it's going to piss a lot of people off. the vast majority of us have integrity and we don't want to be dictated to.

There are not enough people in this forum to justify your thought. Rover has far more sitters than on this forum. This forum is less than 1/2 percent of sitters.

As mentioned, Rover makes decisions based on the overall owner/sitter experience nationwide, not a small percentage. Most sitters/owners have a smart phone.

You are certainly entitled to your opinions, but I also work as a Rover Community Expert answering Support questions. I can tell you overall, owners want the Rover cards. Most sitters are fine with it, but initially had some strong opinions about it until they used it enough. It has increased trust.

Opinions for or against are always valuable, but extensive research and feedback was taken into account, which is why they will become mandatory. When I first started, I hated taking photos because we were so busy, but my clients love them and they raved about us, which is why we rose to the top.

But that's sampling bias... the owners who contact Rover and answer non-mandatory questions are probably the types who are more likely to want reassurance and updates.

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I wish they weren't mandatory. I sit/drop in mostly out in more rural areas and rarely have service. If I don't have service, the app doesn't load and I can't start the timer, fill it out, or send it until I get to an area with service or accessible wifi . Owners don't always understand Rover cards so when I explain the situation they think that I'm doing something wrong or trying to be sneaky. I've had one client who got very annoyed by them. I think it's great to let the owner know about their pets but the Rover cards make it difficult. It'd be easier to discuss with the owner how often they would like to be updated and what kind of updates they want.

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I am just simply not comfortable of any kind of app following my location. This is my privacy. Is there no trust anymore in people? I think those walkers should fall out of the system who do not do their job right.

Such as with any other app you can switch off locations. They should not be able to force anyone to actually provide such information to them unwillingly.

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If we're independent contractors, they aren't allowed to mandate it by law. An independent contractor has the authority to decide how to go about accomplishing tasks, and does so without the employer's input. If they continue to 1099, which they will otherwise there are additional expenses and logistical nightmares for them, they cannot mandate the "how" we do our jobs. I will completely and totally argue this. It takes time away from the dogs, I have one lady that I do drop ins for with SIX dogs, how the heck am I supposed to keep track of who did what when they are going into a fenced yard? Almost all my stops are multiple dogs and this uses up a lot of data over the month between the tracking and all. If I'm charging 15+ for a drop in, and you're trying to get me to use this and I'm spending an extra $40 in data.... it really cuts into profits. It costs me money, it costs me time, and it costs me attention. I would rather have full focus on the dogs, type out the message I want and go about my business.

Comments

totally agree! Also, how dangerous that is taking pictures while walking. I have people ask me not to use my phone, which I never really do anyway, while walking cause their pup picks up everything. This is idiotic that they demand sending these.

I dont like handling phone while walking. Could drop it or ne distracted. Also sometimes the client cancels a walk and tells you to keep it so sending a card would confuse them. Otherwise I always send the card so they are assured that I'm there.

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My biggest question on this is sitters are considered independent, 1099 class service providers. By making something mandatory, they're wading into w2 employment practices. You can't make a 1099 contractor do anything except comply with local and federal laws/regulations and to do the service they're hired to do. Anyone else looked into this?

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The app itself is a wonderful idea, but it's horrible that sitters will NEED this to stay on the site. I have been searching for a job for over a year with no luck, and I've been trying to find freelance work of any sort, so this seemed like a great break for me. I've had the same computer and cell for seven years, and I certainly don't have the extra cash to get a smartphone. I'll be back if Rover changes the policy, but unless they do, I can't really recommend this site to anyone. Even though I have friends with smartphones who could use the site, I'm hesitant to send them here for fear of how they would be treated as sitters. I think it's disrespectful to not let sitters offer any services when there are probably pet owners who would be willing to compromise or who don't mind not getting a Rover Card. Though we are not direct employees of Rover, it's still important to show us some consideration and respect.

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I absolutely HATE the Rover card being mandatory! I do this for my full time job and have at LEAST 3-6 different walks or drop in visits scheduled everyday. I love what I do and take serious pride in making sure every owner and pet is happy and satisfied with my service. I have always provided the owners with cute fun messages and edited pictures after every visit and updated them on our activities. I personally feel that the Rover cards take so much time away from actually interacting with the pups and a lot of the personal touches I like to add to the updates I send. I would say starting and stopping the walk as well as waiting through all the loading screens ect. takes and additional 6-10 mins away from the actual walks or drop in visit. What I have always loved about my job is connecting with the dogs and the owners and feeling the trust between the owner and myself growing over time. I feel the rover card takes the "trust building" out of the equation all together because my every move is being tracked and proven. I also struggle with service, data, and battery issues. I have had many cards come up with the wrong distance or tracked me in a completely different area than I actually walked. I understand that this feature could be amazing for some but NOT for ALL. this feature should be a option for the owner to request if they feel that it is right for them. I really hope Rover adjusts this before it starts effecting my business. I allow Rover to take their 15% cut to market me and provide a website I can communicate safely with my clients but I don't think it is right for them to start demanding FEATURES that I MUST provide through MY business.

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I am disgusted with how they're making the rover cards mandatory. Please please call rover customer service and speak up! Let them know how much of an inconvenience this is

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Hehe now I know what these rover cards are. I had an unpleasant experience for the first time I was on a walking mission as my cell phone battery was almost dead. Now I know I need to charge my phone well before starting an assignment. I don't mind the cards because I was told by a client that the previous hired sitter came by for a drop-in and spent 5 minutes in the house instead of 30. The client saw that on her camera.. So I think there is a reason for these rover cards. But I don't like section about how many pees and poops a dog did because I don't usually count them lol That being said my clients appreciate rover cards and I put part of my phone bill into tax deductions because now I am using my phone for work a lot!

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As a sitter for almost a year, it seems like Rover is a one-way street. Sitters are measured on little things, given fluff email "helps" (about common-sense things, how to keep a dog secure). But, as far as I can tell, owners are not held to any standards at all.

We can't see how many sitters a dog owner has had (if they "hop"). We can't see their reviews (if they're hard to please). I receive many requests from owners who haven't completed their profiles. With so little valid info available to me, I "read between the lines" and decline owners if I don't get a good "vibe" from the profile. I have to make assumptions about the owner.

I get many owners who bring their dogs to my door without a leash. (That's potential trouble with my neighbors). One owner used me to change his dog's food. Some get excited and foment anxiety when they pickup their dogs (leading to separation anxiety they next time). You'd think these would be nice "fluff" topics for owners (considering all the similar emails sitters are given to help them be better).

It feels like everything revolves around the sitter being held to high standards. Rover makes changes to its website, usually for the worse (like the profile-thumbnails. The portrait thumbnails are blurry now after a seemingly pointless change Rover made to the "tiles." The portrait thumbnails are generated at a small size Rover never uses, then re-enlarged to the size Rover uses -- resulting in poor quality.). If that was a sitter, their "metrics" would go down. But, it's not, so it's a low priority for Rover.

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I agree with your points, but there is kind of a way to see if a dog owner 'hop' sitters. When you receive a request click on the dog's name to see photos, and if you hover over them it will show "Fido's stay with Joe 3-13-17". This only works if owners make photos public, but can be helpful!

I think I've encountered owners who have unpublished photos from past sitters. The problem is sitters we have ZERO visibility into an owner's prior activities on Rover. Rover just keeps pushing more expectations (goodies, metrics, et al) on sitters. It does not feel equal.

Well said, Mark.

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Like everyone else, I understand how the Rover Cards can be valuable. However I hope that Rover does NOT make them mandatory! I do not have a data plan so I can save money on my phone bill. I cannot afford to add a data plan to my phone bill just so I can submit Rover Cards. I always send lots of photos during my stays and on top of text updates, I leave hand written notes for my clients.

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They can't require them. I don't see a way that they could.

They are officially making them mandatory. When I told them I don't have a smart phone the customer service person said 'Oh we'll gift you a phone and you have to pay the monthly fee.' LOL as if the phone itself costs any money. They're trying to play on the ignorance of people without smart phones

Please please voice your concerns to customer service! Let them know how much of a drain this is on us.

They are not making them mandatory. I spoke with them. They're rolling out a way to make repeat bookings supposedly easier. With repeat bookings, you'll be required to use the cards to get paid. Just don't book weekly clients that way. They can't require you to do anything.

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