What is cancellation policy?

Each sitter sets his/her own cancellation policy. There are three types: flexible, moderate and strict. It states on the sitter's profile which policy applies to the services they offer because it can vary by service.

You can read about it here:

https://support.rover.com/hc/en-us/ar...

Also, if you click on the Help button on the top right you will find all the basics for Rover clearly laid out for owners, plus a way to contact Rover directly.