That's very disappointing to read about Rover's lack of support. From their Terms of Service:
2.8 Left Dogs. Pet Owners who arrange for pet care services via Rover.com and fail to retrieve their dog within seven (7) days after the end date of their reservation (or the time period set forth in the applicable jurisdiction's animal abandonment or cruelty laws, if earlier), agree that Rover.com may, in its sole discretion, place such dog in foster care and/or notify animal control authorities. Pet Owner agrees that Pet Owner will reimburse Rover for all costs and expenses associated with such action, and Pet Owner may become liable and subject to laws relating to Pet Owner’s failure to retrieve Pet Owner’s dog, including abandonment or animal cruelty laws.
As you can see, it is Rover's responsibility to place the dog, after the applicable period of time, and to go after compensation for the time spent in your home.
Do you know where the owners live? If not, then Rover should know. I would go check out their home and, if they are there, then I'd give them their dog.
How did this turn out? We're curious!
They still haven't picked up the dog, they gave me a number and when I try to call it it only tells me they can't answer the call and it doesn't give me the option of leaving a message. I am still trying to contact them everyday but no answer.
So what ended up happening?
bump did they get their dog?
I am wondering the same, what happened to the dog?
I’m in the same situation and Rover is no help. I’d like to know what my legal obligation is. Can I rehome the dog! I’m assuming there are some obligations on my part as to notifying the owner
Did they ever pick up their dog?