Doggy Day Care Elkford

FAQs for Doggy Day Care - Elkford

Frequently asked questions about Rover

How quickly can I find a sitter for Doggy Day Care in Elkford?

Many sitters respond to requests in under an hour. Whether you are planning ahead for public holidays, need last-minute care, or same-day coverage for an urgent trip, you can message multiple sitters at once.

Once you find the right match, you can arrange a to ensure they are a perfect fit for your pet’s personality before confirming.

How do I prepare my dog for their first day of day care?

Help your dog become familiar with the day-care environment before their first full day. Arrange a Meet & Greet so they can visit the sitter’s home, meet the sitter and any resident pets, and explore the space while you are there. This can make the environment feel more familiar and help you and the sitter confirm that the setup is right for your dog.

Pack anything you and the sitter have agreed your dog will need, such as:

• Their usual food and approved treats, with feeding instructions
• Medication, with clear dosage instructions, if needed
• Their collar or harness and other walking equipment
• Familiar comfort items, such as a blanket or favourite toy
• Any seasonal gear they may need

On the day of the booking, keep your dog’s normal routine as consistent as possible, including their usual meal, toilet break, and some light exercise. Keep drop-off calm and brief, which may help make the transition easier.

If your dog is shy, nervous, or needs more time to adjust to unfamiliar places, ask whether a shorter introductory stay is possible before their first full day.

What are the drop-off and pick-up times for doggy day care?

Sitters on Rover can offer flexible scheduling, so you can coordinate times that work best for you and your pet—whether that’s early drop-off or later pick-up to match your Elkford commute.

If your schedule changes, it’s best to let your sitter know through the app as early as possible. Many sitters can adjust pick-up and drop-off times when needed.

Do sitters in Elkford pass a background check?

Every sitter on Rover is required to pass a background check before listing their services. This process confirms their identity and indicates they do not have any disqualifying offences.

Beyond ID checks, you can review each sitter's star rating, read verified reviews from other pet parents, and see how many repeat clients they have. Every booking is backed by the Rover Guarantee, which includes up to 25,000 in eligible veterinary care. For more details, visit Rover's .

What is the Rover Guarantee and what does it cover?

The Rover Guarantee is Rover’s commitment to your peace of mind every time you book. It includes 24/7 customer support, sitter access to advice from qualified veterinary professionals for diagnostic issues, and a reimbursement program for eligible veterinary care in the rare event something goes wrong.

All bookings are backed by the , which provides up to 25,000 in eligible veterinary care reimbursement.

What is a Meet & Greet?

A Meet & Greet is a casual meeting to vet potential sitters and communicate care needs for peace of mind before a booking begins. Only sitters who have never booked with you before can schedule a Meet & Greet on Rover; however, you are welcome to coordinate one in Rover messages with sitters you have previously booked. This can be helpful if you have a new pet or routine you want to go over with your sitter.

Meet & Greets can take place in person or virtually. If you are booking with a sitter for the first time, we recommend in-person Meet & Greets to get a clearer sense of how your sitter interacts with your pet or the new environment.

During the Meet & Greet, you will have a chance to walk through your pet's routine, medical needs, and unique quirks. Take the time to ask your sitter questions about their skills and expertise, and make sure the fit feels right for everyone. Meet & Greets are a great way to prepare your pet and sitter for longer stays or first-time bookings. Read our .

Do I need to provide vaccination records for Doggy Day Care in Elkford?

While each sitter sets their own vaccine requirements, staying up-to-date on your dog’s vaccines is the best way to be "boarding ready". Vaccinations help create a safe environment for all pets under a sitter’s care.

Many sitters in BC ask that dogs be up to date on core vaccines such as the DHPP or DA2PP, Rabies, and Bordetella.

By discussing your pet's health history early, you’re adding a layer of confidence for you and your sitter before the booking begins.

Can I find a sitter for my senior dog, puppy, kitten, or pet with medical needs?

Yes, you can find sitters who have experience administering medication or managing dietary requirements. You can also find pet sitters who accept only one pet at a time, which is ideal for anxious puppies or senior pets who move at a gentler pace. Some sitters will also list availability for 24/7 care, also known as constant care, in their profiles.

Use the search filters to narrow down sitters whose specific experience or environment meets your pet's needs. When reaching out to your sitter, outline your pet's care routine and request a Meet & Greet to walk your sitter through your expectations.

What is Rover's cancellation and refund policy?

sitters on Rover , which you can find on their profile under their contact information. Sitters may set a same-day, one-, three-, or seven-day cancellation policy. Cancelling within your sitter’s cancellation policy qualifies you for a full refund.

Same-day cancellations for recurring services, which include walks, drop-ins, and day care, follow the full refund policy. Otherwise, for pet boarding and house sitting, if you cancel after 12 pm on the applicable cancellation deadline, you’ll receive a 50% refund for the first seven days of the booking and a 100% refund for any remaining days.

If your sitter needs to cancel within seven days of the booking's start date, then our reservation protection will kick in. This means you will get a full refund and our support team will work with you to find a replacement sitter.