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Trust & Safety

Safety is at the heart of what we do.

Our Commitment to Safety

We believe we're safer when we work together. On top of offering round the clock support, we provide features that facilitate safe, informed, and positive experiences for the people and pets in our community.

How we support safer pet care experiences

Meet & Greets quick guide

Meeting face to face before booking is key to finding a good match. Learn how to do it safely and effectively.

Learn more

How messaging through Rover can protect you

We explain why keeping your conversations on Rover helps protect you, your information, and your pets.

Learn more

Top tips for pet sitters

We asked sitters with impeccable safety records how they do it. Get their tips for keeping Rover pets safe and happy.

Learn more

How we support safer pet care experiences

Background checks

Every sitter and dog walker has passed a third-party background check to offer peace of mind to pet parents.

Rover Guarantee

This is our commitment to you in the rare instance that something goes wrong during a booking, and includes up to £25,000 in vet care reimbursement. Learn more >

Reservation protection

It doesn’t happen often, but if a sitter or walker needs to cancel at the last minute, we’ll help you find someone new. 
Learn more >

24/7 support

Rover’s Trust & Safety team is standing by around the clock to help you if an emergency arises. Phone us the moment you need us, at +44 808 169 8525. Get in touch >

Security and encryption

Your personal and account information is secured. Payments are cashless and all credit card details are encrypted.

Reporting and blocking

As part of our community guidelines, we encourage you to report and block anyone who acts inappropriately. Learn how

Discover pet care you can trust

  • Personalised search

    You know your pet better than anyone. Use our advanced search filters to find the exact right care for your pet’s unique needs.

  • Verified reviews

    All reviews on Rover are verified, which means 
reviewers have completed a booking before sharing 
their experiences.

  • Detailed pet profiles

    Detailed profiles help keep pets and people safe by 
sharing each pet’s likes and dislikes, anxieties, and unique care needs.

  • GPS walk maps and photo updates

    Pet parents can get Rover Cards with GPS maps of walks, photo updates, and more when booking dog walks, drop-in visits, and doggy day care.

Community Guidelines

Our Community Guidelines

We believe we’re safer when we work together as a community. These guidelines outline the role each of us—pet parents, pet care providers, and Rover staff—plays in promoting safer experiences for everyone. We will take action in response to conduct that is inappropriate, unsafe, or dishonest, as explained in our Terms of Service.

Pet care provider's role

  • Treat everyone in the Rover community with respect.
  • Accept requests for services only if you are able to meet the unique needs of each pet as outlined by their pet parent. This includes having both the experience and availability to meet these needs.
  • Take proactive steps to create and maintain a safe environment for all pets in your care.
  • Keep all business and communication pertaining to Rover bookings on the Rover website or app. This helps prevent fraud and allows our Trust & Safety team to review the details of stays and services if the need arises.

Read all community guidelines for pet care providers

Pet parent's role

  • Treat everyone in the Rover community with respect.
  • Connect with pet care providers before booking to be sure you are comfortable with them and to discuss the care you expect they will provide for your pet.
  • Complete the care instructions and pet information on your Rover profile and make sure your contact information (including an emergency contact in your area) is up to date.
  • Keep all business and communication pertaining to Rover bookings on the Rover website or app. This helps prevent fraud and allows our Trust & Safety team to review the details of stays and services if the need arises.

Read all community guidelines for pet parents

Rover's role

  • Treat everyone in the Rover community with respect.
  • Facilitate excellent pet care experiences by making it easy for pet parents to find pet care providers who are likely to meet their pets’ needs.
  • Promote the integrity of the platform by implementing tools and processes that encourage excellent pet care providers and pet parents to join Rover and, when warranted, removing community members from the platform who violate our Terms of Service.
  • Investigate reports of inappropriate conduct and take appropriate action to address concerns raised by pet parents and pet care providers.
  • In the rare event that something goes wrong during a booking, be available 24/7 to provide support and troubleshooting.

Read all community guidelines for the Rover team

Hi, I’m Brent Turner, Rover’s Chief Operating Officer.

I know how important peace of mind is when you entrust others to care for a member of your family, which is why I’m proud to be part of the amazing team at Rover. We don't just build and support the Rover platform—we're part of it too. Many employees are actively involved in the Rover community as pet sitters, dog walkers, and pet parents.

At Rover, our mission is to make sure everyone can experience the unconditional love of a pet in their lives. This is why safety is at the heart of everything we do. Thank you for reading, and please get in touch if you have feedback for us.

Brent Turner
COO

Sitters on Rover have received millions of 5-star reviews

My sitter was very sweet and attentive! I knew she spent a lot of time with my boys and she stayed in touch like I like. She cleaned my bulldog’s eyes and put drops in them and gave them yummy treats. I felt extremely safe having her take care of them. Thank you!
5.0
Excellent! I had no worries! My sitter provided photos & let me know how my dog was doing throughout his stay. She showed a genuine concern for my pet's safety, comfort, and happiness.
5.0
My sitters were kind, caring, and very conscientious. Our senior dog was much loved and doted on and her stay couldn't have been better. They provided a quiet and safe environment for her and their communication with notes and photos throughout her visit were also much appreciated. Highly recommend.
5.0

Links & Resources

  • Help Center
  • The Dog People
  • Community Guidelines
  • Rover Guarantee
  • Reservation Protection
  • Sitter Resources

COVID-19 Resources

  • Pet Parent Resource Guide
  • Pet Sitter Resource Guide
  • Rover Resources & Updates