Unfortunately, my experience was disappointing due to the lack of communication. I had to reach out every day just to get an update on Jack. Since she lives with several young children, I was already a bit concerned because Jack had never been around children before, and I wanted to know how he was adjusting. Most of the time, the only response I received was, “He’s doing fine,” and on some days I didn’t hear back until late in the evening. When paying for a pet sitter, I believe it’s reasonable to expect at least a couple of updates each day, especially from someone new. The lack of communication left me feeling worried throughout his stay. Jack also came home with a severe flea infestation. He had never had fleas before, and by the time I picked him up, he was constantly scratching and his skin was visibly irritated. In addition, he came home extremely exhausted, which is very unusual for him. We regularly run six miles together, and even after that he still has plenty of energy. During his stay he wasn’t exercising, yet he returned completely drained. He was so exhausted that he could barely stay on his feet for more than a minute. He would take a few steps, lie back down, and immediately fall into a deep sleep. I have never seen him like that before. Because I received almost no information about his daily routine or behavior, I was left wondering whether he spent long periods outside or simply wasn’t able to rest due to stress. Those are only assumptions, since I was never given any explanation about how he did during his stay. Overall, I wish there had been much better communication and more transparency throughout the boarding experience.

I can’t say enough about Emily! She watched both of my pups while I was away on vacation and they were sooo loved! She sent lots of pictures and updates. Will definitely be boarding with her in the future.