Nathalie C.'s profile

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answered a question Does Rover take a cut off the payment to the sitters, besides the fee the owner pays for the booking?

Rover takes 20% ...

answered a question What do I do with a client who reserves a booking, but then doesn't accept/complete the booking request?

I notify the requestor that I am archiving the request due to.lack of response and to call me should they still require ...

answered a question Is it rude to ask client to leave you review on thank you card?

I ask every client to leave a review on Rover. I even send a quick reminder on Rover if they have not done so after a w...

commented answer What to do about food aggression from our client-dog towards our home-dog?

I do the same thing and it works well. ...

answered a question Worth to stay with Rover?

The constant flow of new customers Rover provides definitely makes staying with Rover worth it for me. ...

answered a question A friend referred a specific sitter to me, and I can't find the exact name under pet sitters on rover. How do I?

Ask your friend to send you a direct link to the sister's profile. ...

answered a question Has anyone developed a questionnaire for dog boarding?

I have a questionnair I complete during the required meet and greet for new customers. It covers the below: Customer na...

answered a question How do you handle a nervous cat in your own home with other cats?

All cats that I watch have a separate room dedicated to them. In my home, this is the den. No other cats or dogs are a...

answered a question Has anyone used the video call feature to meet a client?

I require a meet and greet for all new clients without exceptions as I have 2 dogs myself. I have to be sure the dogs ...

answered a question Background check for clients?

Rover does not do background checks on customers. You can do these yourself by using one of the numerous services out t...

answered a question Sitter has boyfriend in client home without permission?

It is very unprofessional of the sitter to bring anyone in your home without your approval. I would call the sitter imm...

answered a question Undisclosed aggressive behavior?

I have had this experience too. I chose to feed the dogs right before leaving so they would be busy eating when I left....

answered a question Client won’t pay for damages, what can I do?

I have had damages in the past and consider them the price of doing business. Any repairs I do I list as an expense whe...

answered a question Should I charge for a dog walk, if I am sitting overnight?

I agree with answers above. Dog boarding and house sitting include walks at no extra charge. ...

answered a question Can I give clients my phone number in app?

I give my cell number only. This way, if I ever run into problems, I can block the number. ...

answered a question Filing Taxes as a Rover Sitter?

I keep track of all earnings on a separate spreadsheet making sure I don't include the 20% Rover takes. I declare every...

answered a question Any Advice on Getting Gigs?

A few things I suggest: Make sure you have reviews in your profile. Keep rates low as an incentive to get booked. If boa...

answered a question How to deal with missing a dog when it returns to its owner?

Anyone who loves animals will, at times, get attached. It is normal. You can always text to check on a pet. Just be s...

answered a question Hotel Stays for Sitters?

I agree. Always bring your own. ...

answered a question Any advice about dealing with dirty home changing cat litter?

I assume that any cats in my care will require.litter clean up. That's the first thing I do when I see the cats. ...

answered a question A client wants to cancel on me and is requesting I waive the fee for them. What should I do?

I always discuss my cancellation policy with client when they book me the first time. This helps alleviate any issues l...

answered a question Should this be continued?

I have been doing Rover for years. 1. I always request the owner provide the food. No exceptions. If the dog has an a...

answered a question 4-star review from repeat client?

I recommend you speak with your client and ask her what you could do to improve on your service. Do not mention the sta...

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answered a question Has anyone experienced Rover app removing you (sitter) from accepting new clients?

Go to your profile; edit; select a service you provide such as boarding; scroll down and make sure "is accepting new cli...

commented question Stopped getting booking requests?

For whatever reason River put me as not accepting new clients. I had to go change that to accepting new clients to get ...

commented question Has anyone experienced Rover app removing you (sitter) from accepting new clients?

Go to your profile; edit; select a service you provide such as boarding; scroll down and make sure "is accepting new cli...

commented question Has anyone experienced Rover app removing you (sitter) from accepting new clients?

Go to your profile; edit; calendar; Scroll down. There should be something abt getting repeat client only. ...

edited answer Is there a way to turn off automatic upload of photos to PUBLIC dog profile?

Go to Account Settings. Select Sitter tab. Turn on hide photos. ...

edited answer Is there a way to turn off automatic upload of photos to PUBLIC dog profile?

Go to Account Setting, then settings. Select Sitter tab. Turn on hide photos. ...

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answered a question Is there a way to turn off automatic upload of photos to PUBLIC dog profile?

Go to settings. Select Sitter tab. Turn on hide photos. ...