Hello thank you very much recently I just received an email about my profile being under holistic review and that my account will be on pause in order to review history.

“I’m writing to let you know that, based on the most recent feedback we’ve received about your services, along with taking a look at your history on Rover, we’ve gone ahead and paused your Rover account for the time being. While paused, you are still able to service any bookings you have already made and are able to redeem funds. ”

My recent and last booking all state positive reviews

The following email was vague due to past violations

The only thing I could say is that I had a recent sitting that I never was paid for nor received any payment under the table which may be why.. We used the rover number to keep in contact for the dogs and I still have not been paid for it.

Those last issues were solved and misunderstandings

I have kept contact but still haven’t been explained to the terms what actually was violated

Which leaves me concerned because I have a positive clientele base

I understand and I agree Thank you for the advice The anger got the best of me

I will thank you so much

I’m over it and moving forward and appreciate your insight and although she was extremely dishonest and even my work and pictures speak otherwise I’ve never had this happen to me and it caught me by suprprise and anger I like to leave everything perfect. So this “bad review” was outrageous to me

That may be true I’m sorry I’m just frustrated about this situation and how it was handled

She also got a full refund despite there wasn’t any justification. Submitted false statements and disputes and her dogs biting me which I submitted. In my opinion, people that use rover to heir advantage to make sitters look bad shouldn’t be allowed

I understand what you’re saying but using slanderous remarks because Rover wouldn’t cover her damages. Which obviously there wasn’t any is ridiculous and shouldn’t even be allowed to leave a negative review

I don’t see how anyone used ugly language The fact that she made a false accusations and claims againsts me without any proof and I was able to prove and counter her statements during the written dispute

Long story short. I had a house sitting earlier during August for a few days I provided the proper care information and I also left the place clean and even provided evidence to rover support and yet they reported damages to the home Yet again I also provided all pictures that proved that I did everything correct I have over 67 reviews and all of them five stars minus that one dang house sitting which also I reported to customer support because I was bitten several times but one of the dogs as it’s the correct thing to do I just don’t understand why this is even allowed

The owners obviously couldn’t file any credible evidence since rover did not provide reimbursement because of that lack of proof but yet were allowed to leave a negative review based on false accusations. Despite that fact I’m pretty livid that some people would go great lengths to even consider doing that

Is there a policy that allows removal of these ridiculous bogus reviews?

I just feel that there is absolutely no justification and even my testimonials have proven that I am not the pet sitter that I described and it’s really hurtful that some people go to great lengths. Making contradictory statements and also making the report on property damage a day after and refused to even provide me the evidence that showed this.

Thank you very much and I will continue to do so as many of my clients even said there is now way I’d do any of these things I would also notify if there was any damage It’s hard to believe I left the house clean as always but yet there is damage somehow Hard to believe some people’s attitude

Thank you so much I highly appreciate the confidence boost Currently I sent my statement in to the rover team so I hope to get this out of the way and never have to deal with a client like that again. My only regret is not looking too deeply into it but lesson learned

I’ve been pet sitting for several years even before rover and even my testimonies and 55 5 star reviews show the amount of care I provide My previous house sitting I was taking care of three dogs I cleaned and fed and walked them as requested and required One thing that wasn’t mentioned is that one of the dogs was highly aggressive towards me but I managed to take her out even getting bitten several times I took care of them to the best of my own ability but when they arrived I was accused of negligence and even accused that the carpets were stained dog urine but I cleaned and never showed proof of even that simple accusation

I have never once dealt with a negative client towards me until today and I feel that this will affect my business. Even many of my clients would vouch for me that I would never even consider neglect or lack of care.

There was also dishonesty from he owners themselves about the dog but I never even knew until I went there the first day so I managed the best that I could and I just feel devastated to even be accused of something like this.

I have contacted rover support so I’m hoping to resolve this issue because this doesn’t represent who I am as a sitter Has anyone ever had accusations like this? It makes me feel so worthless and the gull that people have