| answered a question | Do we have personal profile links? Hi Allysia, sitters do have personal profile links. The link can be found under edit profile and then in the promote section. |
| received badge | ● Enthusiast |
| answered a question | Again- I just moved to a new city and need to change from sitting to walking and change all info. Is there a real person to talk to at Rover? Hi Sam, you can reach out to Rover 24/7 through 888 - 453-7889. |
| received badge | ● Teacher (source) |
| answered a question | Who handles pick ups & drop offs -- the client or sitter? This can change from client to client. There are sitters that do pick up and drop for free and some that will add an extra charge for that service. If you are unable to pick up and drop off, making it clear in your profile and with clients before booking is important. My suggestion is to figure out if you want to offer this service or not and to communicate with your clients on this. |
| answered a question | Can I bring my dog? This would be an open conversation with owners. I just transparent with owners when talking to them about having your dog come along on walks. Best practice would be to have the dogs meet before hand, to make sure they get along with one another. Overall it's going to depend on the owner and their dog. |
| answered a question | how to extend a current stay? Yes, you can extend the stay. The owner does still have to be able to log in and accept the new extension of the stay. You can find the button to "extend the stay" within the stay summary under "review the stay." This request should only include the dates the stay ends to when the dog will be picked up. Hope this helps! |
| received badge | ● Critic (source) |
| commented question | I booked and paid Rover for 5 nights--December 18, 19, 20, 21,22. Unfortunately, Bailey had to work on December 20 and 22. How do I get a credit on my credit card? You want to reach out to to Rover Support 888- 453-7889, so they can get you the refund for the other nights that were not serviced. |
| commented question | Can a client schedule 8 days of drop-ins and have 1 the first day, 3 for 6 days, and 2 the last day? Yes, just make sure the stay request has the right total of drop in visits. Once the booking has been made with the right amount of drop ins, you have contact Rover Support to modify the stay or hit the modification button on the stay. They can fix the amount for each day from there. |
| commented question | How can I remove a photo from public visibility that I sent to a client? Yes, you can remove a photo. Follow the steps listed here https://support.rover.com/hc/en-us/articles/208406053-How-can-I-delete-or-hide-photos- |
| commented question | Recommendations needed: go to college in one area but at home over break in another? If you want to offer services in a new area, you need to change your address. Owners will be searching for you at the old address or college address because that's what the system has. |
| commented question | what is rover match? Rover Match is a service for owners to use, where Rover reaches out to sitters on the owner's behalf that they think will be a good match for both. There is no difference in pay to the sitter, just hopefully a new client. |
| commented question | How do you handle a last minute drop in request? In the future I would be very upfront with the owner, of what drop in visits in tells and that all the dogs that are in need or care, need to have profiles on Rover. |