I'd suggest narrowing your interest in the search bar down to Daycare, then contact a few people within the area you'll be located. Available in the additional services under their rates on the sitter's page is a list of provided services offered. It'll be listed as "Drop-off and pick-up" below the Daycare rate. You should be able to discuss it with your desired sitter when contacting them regarding your inquiry, they'll be able to accommodate you if not listed within their services.

I haven't so far experienced a rejection or cancellation regarding my rates changing to a much pricey cost than usual but I have had a repeat client contact me to inform in advance of their arranged schedule and wanted to know if the rates would be any different around the time they booked. As I occasionally change my rates I don't find it necessary to constantly remind my previous clients. If your clients love the quality of your service they'll always come back no matter the price. And any client can be that client if you give them the benefit, that's why at times I lower my rates below my original rate to allow everyone whom are interested the chance to personally experience my service. I see it as a fair opportunity, and a great way to bring in more clients. And for repeat clients I offer promotional discounts randomly as an appreciation for their dedication to my service.

I can't say the last time you've spoke with them via email, but I've always emailed them and received a response as my primary contact is email. The last email received from support@rover.com was 3/14/2018. I only speak on current events as a growing company such as Rover changes periodically.

Thank you for this post along with a list of the actual contest winners. I’ve been wondering the same thing as I was interested in the contest; unfortunately, I never received an email regarding it nor was it posted throughout their site. In order to actually receive the prize you had to acknowledge it within a certain amount of days, if not it’s resent to someone else. With nothing going on it’s kind of hard to tell if even received one.

When a client request a 30min walk, what they’re basically asking of you is to help exercise their dog as much as possible. So whatever the case might be the reason the owner’s dog can’t complete the full walk there’s always the option of play-time either fetch with a toy or tug of war with a stuffed animal, ect. It’s important to inform the owner as this might clarify any confusion that might’ve risen, and if possible during the walk get permission to desert the main task out of respect for the dog’s health. And as tempting as it might be to start the timer once arrived, I would suggest If an issue, to raise your price to cover the extra slot time spend, as the appropriate thing to do is keep your word on their 30min walk.

Thank you for asking this question as I hadn’t known Rover were using Lock Boxes, I first heard about them a year ago when signing up with Wag Dog company. It’s cool that they’re using them now as they’re pretty neat pad locks to have. However, to receive a lock box here’s the link to the sign up page. http://go.rover.com/lockbox/ If unable to access you’re more than welcome to contact Rover Customer Service to assist you via email support@rover.com or by phone [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].

Since the dog is in your care, first and foremost contact the owner immediately to inform them. If stated on your page that you don't accept dogs in heat provide the client with the unfortunate information and arrange a pick-up. If willing to watch the dog in heat contact the owner to see on their behalf if they have a certain budget they're willing to spend for the essentials needed; therefore, you're well aware that you'll be compensated. There's various of options to choose from when trying to help the bleeding. Try using a diaper depending on the dog size, menstrual pads held down by some cloth (tights, panties, tight shorts), or gather some tissue/cotton stuff it onto some tape before taping it down to her lower body like a diaper. As for the dog until the bleeding stops within a few days it's important to make sure she's occupied, hydrated and in a isolated area where she can't stain any useful furniture. Would possibly recommend placing her in a cage if all odds fail.

As I keep a calendar at my hip, I'm aware of most holidays; therefore, I manually adjust certain holidays that are excluded from the national holiday list and inform the clients of the mishap. Then if needed explain to my customer's why it's listed on the holiday rate. Most of the clients don't seem to bother as they are aware of the upcoming holidays, ive yet to have someone not book with me due to the holiday rate marked for a holiday not listed on Rover. However, to avoid all confrontation regarding these incidents, Rover should automatically mark these well known holidays within their system under the holiday rate and let the sitters decide if they'd rather not charge during a certain holiday due to their beliefs or a particular reason.

For someone who periodically makes client gift bags, I'd say you've put together quite a list of useful items that any dog owner would love. As I typically go for: goody bags with organic treats, souvenirs, dog essentials, and promotional discounts followed by a kind gesture; and never forget a Thank You card. After a client receives their first gift bag from a repeat booking, they than began to receive gifts based off their requested booking dates and if it falls on or near a certain holiday. Then those gift bags are strictly holiday themed based, a lot of my clients actually loved my first Christmas gift bags last year. Randomly some clients received dog coats, toys, dog candy canes (a variety of treats), harness & collars and ect... Always make sure to not over do it as the gifts are a token of appreciation rather then a won prize.

Of course getting to know your sitter is a great step, as a host myself I highly appreciate my clients for taking the time to schedule a meet-and-greet or even have the interest in doing so. It says a lot as a person and allows your dog to get a better feel of the host's home along with the parent.

Tipping isn’t necessary nor praised but is a sweet gesture that in most cases are appreciated by the sitter. However, as a host I value my clients satisfaction with the service I provide; therefore, spreading your experience worldwide with others by: referrals, social media post and reviews allows those who aren’t aware of me to instantly build comfort and assurance of their dog’s safety when contacting me. Also, as a growing business I strive to constantly improve wherever I can. So being able to establish bonds with my clients, familiarize them with my services and forming comfort is all I can ask. Sooner than later those clients will either become interested in the many services you provide by using them frequently or trust in you and only you when needing care for their dog. Which in my case is better than any tip can bring.

I can’t speak on drop-in visits nor dog walks as I only provide boarding and daycare, I use a couple of rovercards a week for daycare and as of yesterday along with today they’re currently working fine through the app. I haven’t experienced any trouble with them since beginning usage last year. Considering you mentioned these two it could be either they’ve discontinuing using rovercards for drop-ins or a system issue. I would contact customer support to inform them of the glitch so their tech team can handle it. Hopefully it’s up and running smoothly in no time.

Having trouble getting in contact with the owner, its like the she vanished off the face of the earth... well at least it seemed like it. Whenever she contacted me it was a last minute booking. The booking was completed successfully but an hour before scheduled pick-up I contacted the customer, as a reminder, and was informed minutes later that she missed her flight. Since then I've tried to reach her, after no sign of her I created a booking for the extended stay and allowed her to confirm or update me at her earliest convenience. it's going on a week and I was starting to believe the worst that could've happened to the owner until I decided to call her cell number yesterday morning. No answer; however, shortly I received a message stating "I'm on the phone... what's up" I'm as baffled as can be. She never responded but decide to leave me a review "She's perfect" but confirmed no booking nor informed me of her intentions. As of now she's been informed of Texas animal abandonment law, not sure what to do or if contacting rover support will help much considering I'd hate for the dog to sit in a shelter but wouldn't mind him being sent to a foster home. I just can't believe someone could be so irresponsible, neglectful and inconsiderate, the puppy is only 2 months old.

Hi James, sorry to hear, hope all is well with Grace. Before cancelling I would check the host's cancellation policy. For canceling the booking you'd have to first confirm that the booking has successfully been approved on your behalf along with the host. After confirming you'd click on you'll conversation located in your inbox. Once within the messages you can go about this two ways: If using the app you'd click on the information icon, scroll down to the very bottom and click "cancel booking"; however, if using a web browser you'd click on "modify or cancel". In less than 12hours of submitting your request you'll receive a email confirming the cancellation and reimbursement. Still needing further assistance with the cancellation Rover's Customer Support should be able to assist you [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].