I've been a sitter on here for about a month now and have heard a little about RoverCards, seen the page on how to access them, but it doesn't show up on my app at all. In other words, there is no "Today" button to lead me to making a report card for drop-ins and walks. And yes, I am trying this during a stay.
Help?
Amy
I can’t speak on drop-in visits nor dog walks as I only provide boarding and daycare, I use a couple of rovercards a week for daycare and as of yesterday along with today they’re currently working fine through the app. I haven’t experienced any trouble with them since beginning usage last year. Considering you mentioned these two it could be either they’ve discontinuing using rovercards for drop-ins or a system issue. I would contact customer support to inform them of the glitch so their tech team can handle it. Hopefully it’s up and running smoothly in no time.
Rover cards for drop-ins and walks should appear on the today screen in the App, but not on a PC. If you have these services booked and don't have them appear I would contact Rover support as something may be wrong and they can assist you. [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]
I am sure your question was answered by now but I also had this problem and had to contact Rover support so I thought I was post my solution here in case anyone else had the same problem.
I did not have "Today" as a tab either on my app, despite having the most up to date version. My only tabs were: inbox, rebook, services, your pets and more. I was informed by Rover support to uninstall and install the app. When I did this and logged back in I had the "Today" tab and was able to track walks. Hope this helps some people.
I had the same problem, and Jennifer V.'s suggestion of reinstalling the app worked for me, too. The "Today" tab now shows up. What an irritating problem. Thanks, Jennifer for providing the solution!