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Should I change rates in the middle of a stay?

I am in the middle of a stay right now for one dog and one cat, and the owner who is out of town messaged me yesterday and said that her dog may not be there again until Monday. I replied back to her saying thank you for letting me know.

I am wondering, am I supposed to change the prices now? I go over there once a day because there is a family member there at night, when I got there today, the dog was not there so I just took care of the cat. I am wondering what the appropriate thing to do is, if anything.

Also, there have been a few little weird aspects to this stay that I guess gives the whole thing a weird feeling. These things were little, so I overlooked them : 1) owner wanted to just give me her house key at the meet and greet at a local deli instead of showing me her animals and home, I asked to see them first. 2) on the way to her home she drove incredibly fast while knowing we were following her. 3) The lock on the door to her house is very very difficult to open, it takes me a few minutes to open the door each time. Nothing was said to me about this.

I am thinking just not to change the prices because I may get there and the dog may be there, also nothing was said about the dog possibly not being there before the stay started. I feel weird charging for the dog when he wasn't there today, but the initial weirdness is making it easier to keep the stay price the same. However, I don't want a negative review, as I am somewhat new.

Any thoughts from other sitters would be greatly appreciated, thank you.

3 Answers

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I agree that it's best not to attempt any refunds/adjustments until the stay is complete. If I were in your position, I would hesitate to offer any kind of refund, and I probably wouldn't refund the entire difference between cat care only and cat + dog care if the client were to ask. On the one hand, I understand feeling weird about getting paid for services you aren't providing. On the other, this arrangement wasn't made ahead of time when you had the opportunity to agree to these terms. On any given day you don't know what services you'll be providing when you arrive. You're still traveling the full distance each way, and whether or not the dog is there, you're budgeting your time to allow for dog care. You're still planning your day around taking care of the dog, but looking at potentially only being compensated for taking care of the cat.

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Since you have a flexible cancellation policy for drop-in visits, a customer can get a full refund if the service is canceled anytime before it is to be provided. There is no need to adjust any rates since the entire engagement has been (or should have been) paid for upfront. You are going there anyway to take care of the cat. At the end of the engagement, you can issue a refund for when the dog was not present. If the customer asks about it, tell her that you'll put through an adjustment at the end.

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Ok, thanks so much for your reply!

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I think part of the consideration is your time, and if you counted on dog sitting for this pet at this time, you don't need to refund the difference on such short notice. If you set aside the time to watch this dog, it can take away from time could could have spent sitting for another dog and earning that money since it sounds like it's too short of notice to find another client for those days.