Why does the "each additional dog" rate not apply on holidays?

Some sitters don't offer discounts over the holidays because it's such a high demand time. Rover's system just defaults to the holiday rate for all dogs for requests during the holiday period. As Tracey said, the rate can be manually adjusted back. (It works the same way from a computer, by selecting modify/cost adjustment from within the conversation.)

Even though I still offer discounts for extended stays and additional dogs over the holidays, I appreciate that Rover defaults to the higher rate, since customers are always happier when they perceive they are getting a good deal (by adjusting the rates down) than when we have to adjust the rates up.

I had the same thing happen yesterday. I'm not sure WHY it's happening, but I manually changed it from the app on my phone. I cannot yet figure out how to do it on the computer. (It's is strange than some things can be done only on the app and other things can be done only on the computer . . .)

On your phone, open the request. In the top right-hand corner, click on "modify". Scroll down to the second pet and click on "rate type" Adjust the rate as needed. (You can also adjust the price from the "cost adjustment" button at the bottom.)