How do you handle a 3rd party pickup?

asked 2015-12-03 14:34:53 -0600

Say I have a client that wants to drop off the pet and have another friend pick up the pet at the end of the stay.

How do I safely and effectively facilitate this without exposing my personal phone number or email address? What sort of things can I say to avoid disclosing these sorts of personal information?

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answered 2015-12-03 18:00:59 -0600

Using/giving out the Rover phone number that is shown during booking would be a great solution. It's not your phone number (it goes through Rover somehow and is redirected to your phone/email). Also, be sure to ask the name of that person doing to pick up.

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answered 2015-12-03 14:40:42 -0600

It's always a good idea to be honest with your clients. Try telling them that you do not feel comfortable giving your personal information out to people whom you do not know. You could suggest a pick up time and place for the third party to meet you, and if there are any problems with it you would prefer to be contacted from the client and not the third party.

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answered 2015-12-03 20:06:55 -0600

When this happens I ask for a photo and full name and contact information of the person who is picking up or dropping off the dog. I also write in my profile that I will not open my door to someone I do not recognize, nor do I release a pet to someone without prior authorization from the owner. It's for the pets safety and my own.

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