I know how to extend a stay, but what about if a pet parent decides to pick their dog up a day early? Is there any way to retroactively change the payment so the owner gets a partial refund for the night the dog ended up not staying?
Just FYI - I contacted Rover regarding this and there IS a way to get your pet-parent a refund using the website. If you click "Cancel this Stay" on the booking page, you're given a list of options of why you're canceling. One option is "dates changed" and then you can explain in the comments that the dog is being picked up early. Rover will take it from there and issue the refund, but the rest of the booking will stay as-is. Pretty easy!
Thanks! Good to know!
Nicole thanks for letting us know. I have had to refund in the past and I always end up calling Rover so they can do it on their end. I never knew we could do it online. Good to know.
So do you (sitter) still get paid for the full booking if the client picks up early and gets a partial refund?
When I needed to do this, I called Rover's support number ([Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]). They were able to refund that portion my client's fee within a few business days. :)