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Why is my profile not visible?

Jordana R.'s profile image

I'm sure that this is not the correct place to ask... but, as a new member to the site I will ask here as I'm not finding my answers elsewhere.

My profile is not visible. It says I have "Zero Steps Remaining". How to I make it visible? I've been telling people to find me on Rover and have no idea why it's not visible. My background check came back with no reason to "deny" it.

Any help is appreciated!

Thank you.

1 Answer

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Jessica M.'s profile image

Hi Jordana,

Sitter profiles are all reviewed by the team at Rover, so the approval process can sometimes take a few days. If you're experiencing a longer wait time, please contact Rover Support at 1-[Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] for assistance.

Thanks, Jessica

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