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Does premium insurance covers if dog will run away or lost/stolen during boarding? What is process of reimbursing?

I am new to this website, and I am still learning. Please, do not judge me harsh. Sometimes, dog can be lost/stolen/or run away during boarding. Sometimes, dog can be injured/damaged during boarding (e.g. broken leg, deer tick bite, wrong food e.g. grapes, chocolate). Who will reimburse damage and veterinary bills if something bad will happen to a dog because of dog sitter neglect? Does premium insurance cover accidental dog death?

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I'd suggest you ask Rover support your questions. The following link provides an overview, but doesn't explicitly answer all of your questions. https://www.rover.com/insurance/

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thank you everyone. I really appreciate your help. I am an owner of a pet. I contacted customer support and they could not answer to some of my questions about premium insurance. Premium dog insurance does not cover everything. Anyway, I will try my best to choose a right dog sitter for my puppy. Thank you again

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That's very disturbing to hear that Customer Support could not answer all of your questions about the insurance they provide.

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Hi Lana, Are you pet sitting in your home? Take precautions at the door. Put a barrier up to keep the dogs away when someone is coming in or going out. I keep the garage car door closed when I go into the garage from the kitchen. If the dogs are under your close supervision then you shouldn't have a problem with dogs escaping. I have had neighbors and some strangers adore and comment on some of the dogs I watch but I have never had someone try to steal a dog. They are usually Great at sounding the alarm when someone comes to the door and use body language if there is someone they don't trust. If/when a stranger starts to approach on our walk I try to cross the street right away. If that isn't available, I move the dogs off the sidewalk and ask the stranger to stay away from the dogs and won't be responsible if they are bitten if they do try to pet the dogs. That works.

Put a gate up to the kitchen to keep the dogs out when cooking and put them in another room when eating so they don't get something off the table or floor that drops. Know your yard/paths you walk. Wipe/brush them down after walking through the tall grass or wooded area.

This would apply if you are a traveling sitter also. Hope this helps ease your fears.

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Lana appears to be a pet owner, not a sitter.

Hi Lana- If you are a pet parent and need pet sitting either in Your home or the sitters home, tell them everything about you dog, food, exercise, house trained, last vaccinations and if tries to escape, slips out of collar, etc. Ask their routine and care. The sitters want to give your dog the best care and TLC. They will probably send lots of pictures and updates for your reassurance.

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Hi Lana -

Check out the link Deb posted to review Rover's insurance policies. Any questions about the insurance coverage should be directed to Rover's customer service. If you have any specific concerns about your dog while they are in the care of a sitter, be sure to address those concerns with any potential sitters prior to booking the stay.

Holding meet and greets are critical, especially if you're concerned about conflict. Both you and the sitter should be comfortable with how the dogs behave together, and the sitter should be providing sufficient supervision. They should also have a way to safely separate the dogs when supervision isn't possible and in case of conflict during the stay. If you're really worried about conflict, hiring a travel sitter to come to your home, or booking with a boarder who doesn't have other pets may be your best option. Not all dogs enjoy sharing their space with other pets.

Sitters should have safety nets in place to prevent the loss of a dog in their care. Personally, I have a gate on my porch that I can leave shut so when I open the front door I don't have to worry about a dog slipping by me when I'm coming and going. If my hands are full, like carrying something to or from the car, I'll use crates, tethers, or interior doors to keep dogs safe while I enter and exit. I don't let dogs out unsupervised. I'm careful to make sure guest dogs' collar or harness are secure. Early on I had a guest slip her collar while out on a run (thankfully she didn't go anywhere), and now I'm extra careful. If I don't feel comfortable using the equipment provided, I have extra collars and harnesses I can use.