How to Address Incomplete Owner Profile- Payment Shortage?

It sounds like this booking hasn’t started?

Nicely explain using the rover messages that you’re looking forward to taking care of her pets. You just noticed that only one dog was listed. You may remind her that your newer to using the platform, so hadn’t noticed and maybe she thought she had listed both dogs or needed help adding second dog and cat. Ask her to complete the profiles for the other pets, so they’ll be covered by the rover guarantee. Sometimes people have a hard time finding the way to add anything other than dogs so let her know that she can call the rover number they can walk her through it or possibly they can input it over the phone.

Re. Payment: Rover rates only show dog and cats. If you get paid for the two dogs and a cat, I would probably toss in the care of the rabbit and the fish at no additional charge, especially if this booking has already begun.

Hi there!

It's great to hear that you've booked your first sitting on Rover. However, I understand your concern about the incomplete owner profile and the payment shortage that you're facing. I suggest that you address this issue with the owner as soon as possible, as it's important to ensure that both parties are on the same page.

I would send this message:

Dear [Client's Name],

I wanted to touch base with you about your upcoming booking with me. During our meet and greet, I learned that in addition to the two dogs you mentioned in your initial request, you also have a cat, rabbit, and a fish that require care. However, upon reviewing your completed profile, I noticed that it only listed one dog.

I just wanted to clarify that my rates are based on the number and type of pets in my care, and with five pets in total, the current rate does not accurately reflect the services needed. I would like to discuss adjusting the payment to reflect the number of pets in my care.

Please let me know if this is something we can discuss and if you have any questions or concerns. I value our partnership and want to ensure that all parties are satisfied with the arrangement.

Thank you for your time and consideration.

Best regards, [Your Name]

I hope this helps, and good luck with your sitting!

Ask them to add all the pets in their profile, but don't charge them any extra money since they already paid.