Manager Needed Since Jessica Cannot Think On Her Own?

Absolutely no one from Rover is going to respond to you here. This board is for sitters and customers. No Rover people.

Have you called them at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]? Try to escalate from there, rather than via messaging/email.

If you cannot contact rover via the 888 number previously provided, you can log in and the follow the prompts to contact support from here ( https://support.rover.com/hc/en-us ) , but calling the phone number is the fastest way to get resolution. Contacting via email usually takes longer for response and often multiple attempts to resolve.

Call Rover direCtly and ALWAYS schedule a MEET AND GREET with the sitter to avoid issues and problems. This way you can meet them and talk to them, discuss your needs, and ask about their dog training methods etc. From what i've seen around here over the years, the biggest problems is that a potential client chooses the lowest priced sitter, the client doesn't read their profile, the client doesn't ask questions and doesn't discuss their expectations. They refuse a meet and greet, and then they're in for a very unpleasant surprise when a clueless sitter shows up and has no clue what's expected because it wasn't discussed beforehand. All this could have been avoided by a meet and greet and good communications about needs and wants and expectations about pets, house, food, visitors, parking etc.