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Accidentally double booked a recurring walk for SAME dog?

I am new and I have a recurring weekly walk with a dog. I did the first walk last week, but after the walk it didn't show any upcoming walks and I knew it was supposed to be every Tuesday at 1pm. So, I requested a recurring walk thinking something had gotten messed up, but now it shows that I have 2 walks tomorrow for the same dog at the same time. I don't want to freak the owner out by cancelling, but I'm not sure how to fix it. And, I don't want to have Rover think I didn't show up for the dog, when I definitely will.

Deb A.

Use Rover System to message the owner and tell them you noticed a duplicate booking, So you’re going to cancel one of them so that they do not get double charged & for them to not be concerned / you’ll be there for their dog.

Even if rover support canceled the duplicate booking - it shows as a cancellation and if the owner doesn’t know what’s happening, it can freak them out and they could be alarmed that you won’t be there.

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Thank you! I'm not sure what happened and the owner is elderly, so I wasn't sure how to clear it up. I used your suggestions and it went smoothly. Thanks again!

Gwen S.

Great to hear. It can happen frequently, by clicking for some unknown number of second(s) longer than Rover system determines is necessary, while it's processing the action. This also happens when sending messages sometimes.

Deb A.

To Deb A. The Rover system won’t be triggered to penalize you if you cancel a booking?

Lisa S.

Not if the reason it’s being canceled because it’s a Duplicate booking, per rover staff. That would be pretty messed up if the algorithm punished / resulting customers to be charged twice for the same services. Even if it changed my search ranking, I’d still cancel duplicate bookings.

Deb A.

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Accidentally double booked a recurring walk for SAME dog?

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