Sitter didnt want to continue the stay (our dogs misbehaved....but it was obvious she wasn't listening to our instructions. For example, we said you need to keep blinds closed or they will bark. Sitter leaves blinds open and complains about the barking...) She had them 3 days and we paid for 7 I believe.
When a booking isn’t going as anticipated, it’s a good idea to call rover support( regardless whether you’re the client or the sitter) to loop them into the situation. If the booking dates haven’t ended, rover can attempt to transfer the booking to another sitter. * I wrote attempt because during a holiday week, or other peak demand time, it may be challenging to find a sitter that is agreeable. It’s a good idea for pet owners to select an alternate sitter in case. If that arrangement is made in advance it may make it easier to ask if the stay can be transferred to the alternate.
From what you wrote , it sounds like the booking has ended, you still need to contact Rover. They hold onto all the funds ( the sitter isn’t paid) for a couple business days after the booking is complete in case there are any circumstances that they need to look into and resolve. It would be rover that would issue you a credit for any time. When you speak with rover, you can let them know about the issues you had with how the sitter performed or provided services.
My friend works for Rover back east and told me Rover guarantees a replacement sitter if the one hired skips visits or can’t make it through the dates required. Does anyone know more about this?
Maybe friend is sitter/walker (not an employee). Rover HQ = Seattle, With offices in Spokane, San Antonio, Barcelona, and London. Reservation protection provides refund & TRY to help re-book. https://www.rover.com/terms/reservation-protection/ The guarantee is more about vet care, Not that.