Family wants me to drop one of two dogs at kennel tomorrow because she has damaged some things in the house AND she wants me to reimburse them for the 2nd dog fees? should I?

I feel for you. I have a pup right now also with behavior problems. I suggest you run this one by the "Rover" staff to at the least let them know what's going on. Don't you dare give the owner one dime back. In fact she should be charged more for your trouble. It is not your job to provide transportation for her dog to a kennel (which she should have done in the first place). I would modify the request and get her approval on additional charges to cover your liability. Don't worry about getting a bad review. With some people you could use a pure gold doggie poop bag and would still complain.

If you haven’t already, definitely call Rover - you can discuss with support and they’ll note on the file.

I looked at your rate schedule and saw you’re only charging $10 extra for the second dog. If you decide to: you could authorize rover to only refund the number remaining days of the second ($10) dog fee and also add the transportation fee to take it to a kennel.

Since the younger dog is only 18 months old and a lot of people have been at home with their dogs for the past 18 months, she might not have been able to judge what I would call puppies behavior. Generally, Puppies can’t be trusted! Until you know how a dog is going to behave it’s always better to protect your property by taking some precautions. It sounds like this may be a house sitting, where the client’s items were damaged because she didn’t take enough precaution/ protective measures. Don’t worry about that damage.