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Why does it still say a past stay is a "current stay" in my inbox?

Alexandra A.'s profile image

Hi! I'm new to Rover - I completed a boarding that ended yesterday morning, and yet today it still has it as a "current stay" in my inbox. How do I mark the stay as completed? Or does the owner have to do that?

Comments

Honestly I was wondering the same thing. It was to end 8 to 10. Owner picked dog up at 9. I left a review for her cutie and she left me a review a few hours later. Thought it would be closed out and gone but...nope. Guess it is a glitch?

Meghan D.'s profile image Meghan D.

This happens to me too every time.

Austin F.'s profile image Austin F.

1 Answer

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Walt G.'s profile image

Are you sure the end date of the booking was yesterday? The system automatically closes the booking after the end date. You can always call Customer Support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] if you feel there is an issue

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