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What should I do to help ?

I have a client who wants to accept a request but she’s saying she’s having trouble updating her credit card on file on the app because the one she has on the app is old and no longer good..should she just contact customer service ..not much I can do on my end

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Let her work it out with Rover Customer Support. Give her this number: [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

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She got it worked with customer service thank you !