I got a request to walk 2 dogs, but only 1 dog is listed in their profile, is this ok?

Tell them that you cannot walk their dogs unless both have profiles on Rover. You cannot be responsible for an unlisted pet and will not perform a service for that animal for free. If they are having problems with the website and don't understand how to list additional pets, then try to help them yourself or have them call Rover at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] to get this straightened out.

I find that when I come across this situation with new clients, they are happy to add their other pet(s) to the booking. A lot of people are new to rover and don’t know how it works! I wouldn’t feel comfortable with doing a service for someone who didn’t have all their pets added to a booking. There’s a liability issue, as well as I wouldn’t be getting paid for the additional animal(s).

I have had a client who wanted me to do drop in visits for 2 dogs & 2 cats, but only 1 dog was listed. After I spoke with them regarding the situation, they added their additional pets (they were new to rover & were unaware how it worked. They were happy to fix it once I explained the steps on what to do and how it worked) and I modified my rates according to that specific situation.

I would politely ask your potential client to add each animal on Rover and have them resend the request with the proper # of animals you will be caring for, as you have a specific rate for that situation. It is unfair to you to not get payment for the work you will be doing. After all, you are still running a business.(even though I know it is sometimes hard to separate the two when you care for the animals so much, but you have to) It is also a liability if you are caring for an animal not listed as well. Safety above all! If they have an issue with this, then I would ask them to contact Rover to help explain further, you contact Rover to see what they have to say about the situation, or just politely decline the booking. It may be an issue in the future if the potential client doesn't want to be completely honest in the first place about their pets on their profile and may just be trying to beat the system. I hope this helped a bit! :)

I am going through the same thing right now, owner did not list the correct number of animals and knew about it. I will definitely take the advice of not caring till things are straightened out.