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Why am I not receiving the text with code for phone verification?

I’ve tried numerous times, but I when filling out my phone number and emergency contact, the text never comes. If I hit add number, it says number is already in use.

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Call Customer Support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] and they can help you reset your account