In my opinion, it’s too early to tell, but so far I’m not a fan of trading security for convenience. To me, the less platforms that possess my personal information, the more secure it is. Adding Stripe may be beneficial in terms of direct deposit, but now PayPal, Stripe, and Rover possess my banking information. In addition, Stripe does not have as seamless of an interface as PayPal in my opinion. PayPal is more user friendly and also allows me to have a separate account strictly for business purposes (expenses, a business debit card, etc.), which helped with taxes. Furthermore, I’m not a fan of being forced to hand out my SSN to a new company that I’m unfamiliar with, and with a “do it by this deadline or else” approach. It’s unprofessional.
Moreover, Rover claims that they are switching to Stripe due to a survey that showed 70% of sitters prefer direct deposit. But, those same sitters might have answered the survey differently had they known that they would also need to create an account with a third party apart from Rover and PayPal. In addition, I’m curious if the 70% feedback was from full-time sitters, because if it wasn’t, then Rover may have mistakenly ignored many of their sitters that reel in most of their revenue, which is a major oversight. Also, in my experience, direct deposit is a payment that is scheduled to occur on a specific date - not 2 days later plus an unknown amount of days based on the bank. Additionally, in my experience, direct deposit typically occurs between an employer and its employee’s bank - not a third party, such as Stripe, which is why it’s called ‘direct’ deposit instead of roundabout deposit. In my opinion, Rover may lose the trust of many sitters by appearing less than truthful, even if its true intention is to benefit its sitters.
Rover became a public company in 2021 (i.e. launched an IPO). My hope is that will benefit us sitters in the long term, even though it may be rocky in the short term. However, in my experience with Rover, my concern is that its leadership rarely understands what the role of an in-home pet care provider entails. And sometimes, I wonder how much experience the sitter support team has in that area as well, and with working with pets in general. With all due respect to leadership, Rover could possibly destroy its pet care industry competitors as history has known them, but it continues to frustrate its sitters - unintentionally I assume. Regardless, as a full-time sitter, I can only hope that by Rover launching an IPO it created an influx of options at their disposal that will benefit us all long term. But, in the grand scheme of things, every company is only as good as its reputation, and currently, Rover seems to be trending in the wrong direction in terms of valuing its sitters’ experiences.
By no means do I plan to ... (more)
This is the biggest mistake I've seen from Rover corporate yet. Killing the PayPal option is just stupid. There must be money being kicked back to key people in Rover corporate to get them to do this. I expect a number of sitters will jump ship because of this. I'm now looking for another service
Although there could be some financial incentive for rover to push All payments to Stripe, another possibility & my hunch is that Stripe is more aligned with electronically documenting all the money exchanged (focused on recipients, to ensure taxed accurately).
Has anyone had an issue getting payment from stripe to your bank ? It has failed several times. My banking info is correct, I asked Rover and they said contact my bank. I have Wells Fargo…but I don’t think they would stop an incoming payment ?
I’m really upset with this change. Please keep the PayPal option.
I also just found out it takes two weeks to get your payment. Why do you think we can wait this long? Two weeks after the job ends? This is really not ok. I need my money to be available when I get paid.
Also, I called stripe to see why it takes so long and was actually told by the company that Rover made a bad choice switching to stripe. I hope they read this and fix this situation. When a company’s own employees say to avoid it, that really means something.
Yea. It's already awful how little we make per hour... This was just another action that shows our voices don't matter.
oops, big brother is watching..
My payments are failing and now my money is sitting with Rover and inaccessible. I haven’t talked to my bank yet. Not happy since it’s almost a week now.
If you have $ on Rover still Before it reaches 1/31/22 , make a paypal Cash out that way That seems to be the only option that pops up on payment options . You can even request a check, even with an online bank. They have a routing number the online banks.
I switched to Stripe and haven't gotten paid yet, even though my payment history for last two services marked as "fulfilled". I reached out to Rover's customer support via email and called them, but nothing. I have other bookings coming up, might cancel them since I don't know where my money is goin
I noticed that it will take 5 days to reach our bank account whereas it took 3 days with paypal. Why the additional time? I hope that someone from Rover addresses these questions.
😡😡😡😡😡😡
Omg I’m so glad I came across this because I’ve been dealing with the same issue! It’s been past 3 days and my money is still not in my bank account. I contacted rover and they said that they don’t have my earnings because it’s been fulfilled but where is it if it still isnt in my bank account?
They’re very fast to take that 20% off our earnings but not very fast to give us what WE earned from the work WE put in. I’m thinking about getting off this app. We got bills to pay. I don’t need a company messing with my money.
I hate this Stripe option. It’s bad enough we had to wait 2 days AFTER we fulfilled our obligations, but now I’m being told 5-7 days to go into my bank. PayPal was 2 days like clockwork. So disappointed and upset about this change.
I agree! I hate the change! Why should we have to wait even longer for money we worked for!! Two days is long enough. With PayPal my money was deposited right after midnight on the 2nd day and now still waiting! For the alleged “70%” of people that voted for this. Let them have it, I don’t want it!
I'm upset. PayPal was working fine. Now I got paid on the third day, another recent booking is giving me five days, when with PP I was used to getting paid on the second day.
Add me to the list of people having payout issues. I have not been paid through Stripe processing once. I'm owed for five bookings and close to 1K
Terrible so far.