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How does the payment process work?

I have booked a sitter and my card has already been charged. Is this a deposit or the full fee? Is it refunded if the sitter cancels?

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This is explained here:

https://support.rover.com/hc/en-us/arti…

If you have any further questions, call Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]. They don't answer any questions here,