How do I get compensated if the owner is late to pickup?

If you go to the Help Center (follow link below) and search “modify” it will provide step by step directions on how to do from web site or app. You can choose to add a nice note along the lines of this is for continued care of the pups, we look forward to seeing you soon.

There may be clients, especially frequent ones, who you may choose to not charge, but you don’t have to “eat it”. Good communication will help you get paid properly without someone lashing out with an unfair review. It’s less awkward to charge for extensions if policies are discussed during the meet&greet.

In the past, flight changes more rarely happened. Now, it’s becoming quite commonplace, with airlines changing and cancelling flights (both after booking prior to travel and also on travel days) much to the anguish of travelers.

Hi Steve,

With the new extended care rates that are being tested out in various areas, including mine, I did wonder about the same situation. I recently had a new customer who don't enter into the system the exact dropoff and pickup times at all. You would think the system would force them to enter into those times in order to bill appropriately.

However, I think this is something that should be brought to Rover's attention, the "what if" the customer doesn't pick the dog up at the time specified.

I do go over times and charges at the Meet & Greet. Clients are informed that that each "night" is only good for UP TO 24 hours and that their dog needs to be picked by according to time specified otherwise I will have to add on to them. No one has ever had an issue once I explain. Best to do these things at the outset, than after the fact.

Definitely communicate with the owners about how you could be handling their overage. No need to "eat it."