Clarity on Extended Stay Rate Please, is it an add-on or not?

Think I need to amend my previous long answer because you may not be asking about the Extended Care rate, even though you refer to its use in your question. My advice to you is to get rid of it on your rate table, then you will be paid $40/night for every night in a stay or change the regular boarding charge to $50 if that's what you intended. There is no requirement to have this pricing structure. I do not. Just get rid of the $ amount and day number and it will not be used.

There is a new charge that Rover is testing. The Extended Care Rate will be automatic and is a good thing. Unfortunately, Rover has not updated the changed language in all of its FAQ section, so I see where you would be confused. Extended Care Rates are something sitters have wanted built into the system so they get paid properly for the amount of time they are actually watching a dog. Rover requires owners to enter drop off and pick up times. Previously, Rover only billed owners "per night" and ignored the fact that a dog may have been dropped off in the morning originally but isn't being picked up until the evening on the last day. Some sitters never felt comfortable modifying a booking to bet paid for the time before it was paid and felt taken advantage of by owners. Now, Rover automatically calculates the overage and charges the customer 50% for 2-8 hours over and another full night's charge if the dog is with you for 8+ hours over.

As I said this is brand new. I was only notified by email that it was being tested in early July. I would advise you to go back in and change the rates on your rate table because they make no sense. You charge $40 a night but then have the Stays Longer Than 1 Night as $50. Sitters might offer a reduced or higher rate for stays longer than a week. That one day entry is messing up your rate structure.

Here is the link to the new way of charging:

https://www.rover.com/blog/sitter-resou…