score:
0

Booked one walk, got billed on my credit card for two?

Charlene T.'s profile image

I booked a walk with my favorite dog walker, Jesse Colson, for 1 p.m. on July 21, 2021. He needed to amend the walk time to 12 noon. I was fine with that so I tried to modify the walk request to 12 noon. Apparently that did not work and I ended up with two bookings, one at noon and the second one at 1 pm. We have both been working on this issue with http://Rover.com. Apparently our change requests did not get processed so, consequently, I was billed for BOTH walks, instead of just the one which took place at 12 noon on 7/21/21. Please issue a refund on my credit card for the second billed walk at 1pm. which never took place.

Kind Regards, Charlene Templeton (pet owner) Jesse Colson (dog walker)

Washington State

1 Answer

Sort by » oldest newest most voted
score:
0
Deb A.'s profile image

The quickest way to have Rover resolve issues (including duplicate billings which can happen) is to call Customer Support [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]. It will not happen by posting on this Q&A forum.

Related questions

When does Rover charge credit card?

Credit Card Charged upon confirmation?

How to cancel the request?

Do you offer cat sitting?

How do I know if the dog walker showed up?

What is the cancellation policy?

do i take my dog's food to the sitter?

Advertising?

promo code refund?

Why did my future date reservation already get deducted from my credit card? The last 2 times I've booked through this site, that did not happen?

DISCLAIMER: The information made available on this forum is provided by third parties and not by Rover.com. As further set forth in our Terms of Service, Rover.com does not make any warranties regarding such information, and you should conduct your own diligence before relying on it.

Need Help?

© 2016 Rover.com. All Rights Reserved.