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Sitter has boyfriend in client home without permission?

I'm on vacation and just watched my sitter walk her boyfriend into my home on garage cam. Given that it's 11:30 pm I'm assuming he's spending the night with her. She didn't ask me or my husband if this was okay during previous conversations-she in fact never mentioned it. This is also after she has left my dogs alone for 5 hours straight. I'm ready to cut my vacation short and fly home. I am so angry-- I have never used Rover before and I will never use it again. I realize sitters think clients expect a lot but we are paying for a job. The only thing I expect is that you treat this as you would any job and don't take advantage of the fact that we are away and my dogs can't tell us what is happening. She obviously doesn't realize we have cameras on the outside of the house- or she doesn't care. Either way the blatant disregard and disrespect for our home and us as clients is unbelievable.

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I’m so sorry this happened. This definitely is disrespectful and shouldn’t be tolerated. I hope Rover could help you find someone else.

I’m so sorry this happened to you. I sure hope you give Rover another chance. I’m in Whitsett NC So if you change your mind (because of one bad Apple)Give us another try Kathy W Rover sitter w/ Background check and enhanced background check completed, Your experience is the exception, not the ru

Unacceptable....disrespectful...

10 Answers

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5

I agree with Karen. The quickest route is to contact the sitter.

If you call rover, and ask them to help find a replacement sitter, they will try to find someone, but that may be challenging over this holiday. You could ask if someone you saw/see listed could substitute to help expedite this, especially if you previously had considered or narrowed potential sitters to more than this one. Either way, I hope a solution allows you and the dogs to enjoy the remainder of vacation.

Please know that there are many sitters on rover who provide a widely different level of service, including discussions in advance what was expected, house privileges, what if scenarios, and providing what is agreed to - if not more. Regardless if you consider another sitter from rover or elsewhere, you'll want to clearly discuss expectations.

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Call/message the sitter and tell her that the boyfriend has to go immediately.

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Why don't you text the sitter immediately and have a conversation with her? No one here can contact her for you. And you should not be cutting your vacation short because of this. Most likely she was scared to be there alone and wanted a male to be there with her. She should have communicated this with you BEFORE you left on vacation. But it's obvious you didn't tell her she is not allowed anyone visiting, and she didn't ask a permission either.

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It is very unprofessional of the sitter to bring anyone in your home without your approval. I would call the sitter immediately and advise her that no one is allowed in your home except her. Tell her you know a man was in your house. I have done house sitting before and would never bring anyone to a home I am sitting. I am so sorry this happened to you!

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I’m a sitter and only have had a friend over when I was given explicit permission. Contact Rover and be clear no guests in the future. I also have cameras and used it for my dog (before he passed) and never had issues.

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ugh, yeah I would text her and tell her that's not acceptable. she probably didn't think much of it and in most cases people are not really malicious, but still that's rather unprofessional.

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That is a deal breaker and unacceptable. The sitter represents Rover, unless they work as a team and that is represented in the profile and has been okayed through Rover also.

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This is ridiculous imo. I have 30+ 5 star reviews and 20+ regular clients. If your pets and home are in good condition, what are you freaking out about? You're married, you have someone to spend time with you. Most people need human connection and can't be alone in a home hours and hours on end. I get she didn't ask first, which I think is probably the best thing, but if things turned out okay, what is the problem? I KNOW that anything that happens to the home or dogs is on MY NECK. I wouldn't risk that. My friends wouldn't either for my sake. My boyfriend and friends are responsible and trustworthy adults, as I am or I wouldn't have them around. It's disgusting to me that you're watching a sitters every move and are upset at the idea that they want to spend time with another human or feel a little uncomfortable in a house alone. We have coworkers at work to keep us company and it's not like our friends and boyfriends will damage property or hurt your pets. If you're going to leave your pet on vacation, then know that people who watch them dont have the same scheduleas you, and they need things since they're sacrificing the comfort of their own home to give you personalized care for your pet in home 24 hours a day. Cut some slack and be nicer to your sitter. There's literally no reason for you to be so upset if your pet is happy and healthy and home is OK.

Your dog is COMPLETELY FINE for 5 hours. Absolutely insane that you think that they are not ok for 5 hours. I'm sorry, do you get up in the middle of the night or only sleep for 4 hours a night to let them out 6X a day? NO! You're not doing that. Unless the dog has severe medical issues, we sitters again are HUMAN! We have jobs, we need food, people, need to go out and other normal things. And even dogs with medical issues don't need let out with a normal 8 hour sleep schedule. Your dog is fine and just because you baby it doesn't mean it won't be OK for a few hours. Get over it! I hate when people think they're dog won't be okay that long when I'm sure the owner has left them for longer or has had 8 to 9 hours of sleep a night! Seriously, we're human like you, stop being overly dramatic and rude to your sitter!

Comments

I second this, and she should have specified she wanted no poplin her home first!! I still would have asked but she can't just expect the sitter to stay in alone for hours at a time.

The client absolutely has the right to expect that no one will be in their home except for the people agreed to in advance. Many who provide pet care are couples or business partners. The professional way to handle that is for All the humans, & pets, to meet each other first.

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That is uncalled for, on the part of the sitter. Sorry this happened. I agree with the other posts; call the sitter and tell them to have the bf leave, then call rover and request another sitter, then next time explain clearly that you expect the sitter to be the only one in the home.

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The only thing I would add to all of the really good responses is to not lump ALL Rover sitters into one category based on one person. We are not all like that. I would definitely contact Rover and let them know, but I would also give a different Rover sitter a chance. MOST of us sitters respect the wishes of the client and don't do things purposefully to get them angry.