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If I up my nightly rate, do my pending clients get charged my old rate or my new rate?

asked 2015-08-24 14:39:47 -0500

I have decided that I am going to up my nightly rate - I started rover a few months ago so I started with a low nightly rate but since then have gotten a lot of jobs and a bunch of great reviews! So I'd like to up my rate but I have jobs pending and I don't want those people to get charged my new rate since they contacted me when my rate was lower. I know I can manually change it too, but I was just curious if anyone knows. Thanks!!

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3 Answers

6
answered 2015-08-24 16:00:25 -0500

Anything that is already booked will remain at the price agreed upon by you and the client at the time of booking - those transactions have already completed, so the price will not change. Any pending (requested, but not yet booked) requests will also reflect the rate that was in effect when the request was generated unless you manually change it. Any new requests you receive after your rate change will reflect the new, higher rate automatically.

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4
answered 2015-08-24 15:51:07 -0500

I believe the rate in effect the day they first contact you with their request will hold. If they cancel and try to re-book, the higher rate will be charged. I also have raised my rates lately and none of my clients have been affected.

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0
answered 2015-08-26 14:47:59 -0500

You can always edit your rates before they are booked. But once they are booked, you would have to contact Rover customer service.

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