Rover's billing an owner that goes over 24 hours. How to collect $ for additional time after owner paid?

This question has been answered many times. If you search, you may see other opinions. The Rover system does not function that way. It's up to each person to ensure it reflects accordingly.

I'd suggest that Before Booking, you ask the drop off and pick up times (using the Rover written platform to document that is ideal). Before clicking Book It Now, make any necessary modifications to reflect the extra time, with a notation what the modification is for.

If a modification was necessary after booking because their plans changed, the Extend A Stay function would be the way to request the additional compensation. In this case, I'd recommend you do not do that to recoup for 2 hours, unless you want the person to write up a really bad review that will likely make it harder to gain future customers and never want this person's business again.

During the meet & greet or initial conversations, you can nicely explain what charges apply for over 24 hours. (Lots of pet providers offer a grace period, which typically is not in writing but often is 2 hours, and then pro-rate their fees after that time).

I agree with the above comment as well.

What I do, I will review the boarding request in details - most times, the owner will put pick up and drop off times. If not, I reach out to them and ask when those times will be. I then MODIFY the request and input those times (Example: 3pm - 3:30pm drop off and then 7pm-7:30pm).

It is up to you if you want to add additional $ per hour. I give a 2 hour grace period without charging. Anything over 3 hours I will break down my 24 hours charge into 1 hour to figure out how much to charge, which I would multiple that number (1 hour) by however many hours the pet is with me.

Once you update the time, you can add it in as additional costs. I let the owner know before I confirm booking that since it will be over 24 hours, I will be charging for additional hours (over 3) and let them know I’ve modified the request and to review before accepting.

10/10 times the owner is thankful they are aware of this charge and have no issues paying for your time.

You’d should never be dependent on one source of income. If you’re worried about the value you provide, set your rates accordingly. I wouldn’t try to go back to the owner with extra fees, just bake it into your nightly rate. That way it’s worth it to you and your not stressing about asking the owners for more money. People in general don’t like extra fees.