I have a dog here now and she chewed the baseboard wood in my kitchen. Why doesn't the 'rover guarentee' cover this sort of damage?
In this case talk with the owner. When this happens it is off of Rover. Be nice, and maybe they help. It has worked for me, I had to pay out of pocket for the dog's food. The owner was in a rush. I always find a way to make things right. A dog was not fixed and I found out too late. I had to put it was not a good fit after. I had to repay my mom. She got scared and when needed I go to help clean a house or 2 now.
I understand the frustration, this is why I am thorough before booking. The houseowner said it was fine if they are calm in the house. I say no to pups and dogs that have lots of energy.
I even mention there are kids and lots of activity on my street. Some say no due to their dog needing a more quieter setting. For others it fits.
If you take a good look at the “rover guarantee”, it only covers a minimum amount of stuff. This is because it’s not real pet care insurance, which is why they call it a guarantee. Basically, it’s cheaper for the company to offer to cover a few things than to pay for insurance for ever sitter for just-in-case something happens. Plus, to give us insurance, I believe we would have to be employees and not contract workers. That’s why they suggest all sitters should have their own insurance in addition to the guarantee to cover things like this. Which is why I tend to suggest my regular clients book with me in-person. I’m not paying 20% of my earnings to rover for a “guarantee”, it’s a ripe-off.
I agree, we pay a high percentage to not have any protection.
Same here. I explain ahead it covers nothing, and most have become repeat boarders via word of mouth. I have sooo many stories of being attacked by "sweet" dogs, broken bones, completely destroyed doors n crates, it covers 0 of anything.
My guess might be that Rover expects sitters to have some type of rental or home insurance - and even if the Rover Guarantee covers damage done by a Rover dog, they might make it a bit tedious. HOWEVER, the Rover Guarantee was a life saver after a dog fight during one of my boarding stays -everyone was satisfied with the attention and care the Rover Support Team provided.
Basic home owners insurance (I have AAA) does NOT cover any damage done by a dog you're caring for if you're being paid for the care; in fact won't offer extra option if you wish to purchase additional liability coverage for such situation. Does anyone have experience w Pet Sitter Assoc or other co?
Sorry, the Rover guarantee is geared toward the client and their pet, not the sitter. Even if you had purchased pet business insurance it would not cover damage to your personal property and home; it's just a part of the business. Best of luck
i would contact the owner about this situation and come up with some sort of agreement between you and the owner.
I also agree that if the pet is staying at our location either a deposit should be taken or we should have coverage. The app takes 15% of our earrings and none of that goes to protect us if we are injured by the pet or if they cause damage to our property. How can we demand more coverage for petsitters?
I have a huge issue with this too. I let a Rover pup out to potty &10 minutes later when I came back to check on him he had clawed & almost chewed completly thru my back door! Almost made it a doggie door! I was in complete shock &horror!!! When I called Rover they told me sorry you are on your own
Then they said if I had been pet sitting at the pet owners home & the pup did that damage they would have paid for the damage in full!!!
There's absolutely no protection for us sitters which makes me feel like we are insignificant to them. Even tho we give them a HUGE cut of our earnings!
Then what does the insurance cover?
I have the same issue now. The dog is chewing up my door base wood. There should be some kinda option where the pet owner should be liable for all property damages like when we go to a hotel they charge us a deposit in case property is damaged or stolen. Not fair for us to take care&repair w/ our$
I suggest http://freecycle.org someone might have the wood you need lying around. Justsay the extra, not pretty but it'll be fixed. It's international, ever since that one dog not being fixed. I have prepared where to get things. Just in case. Someone might do floors and have extras.
This is really unfortunate to read. They charge extra fees that I don’t see on my end. They state to my client that it’s because their dog is a puppy and they need to cover the extra insurance cost. Yet I’m reading there’s no insurance for us sitters?
I currently have a puppy that I am sitting for who escaped his cage while we were sleeping and shoot up my blinds. He’s just a puppy that’s what they do. Still I wasn’t too upset thinking that it would be covered, Only to find that it is not covered.