Why are the last minute... | Rover Q&A Community

Why are the last minute booking requests always the flakiest owners?

Every single time I have gotten a last minute request for a booking (less than 24 hours of the start date/time), the owners almost never confirm any information with me and it ends up not going through. I never hear from them again. Anyone else experience this? I respond timely, we agree that it sounds like a good fit and then nothing. They're "having dinner and will talk later" or some other excuse. This is why I have it in my profile that to allow at least 24 hours in advance notice for a booking.

Walt G.

Book a Stay
Woodbridge, VA

With their first booking, most clients with assistance from Rover send the booking request to multiple sitters, this causes lots of confusion for the client as they may end up communicating with multiple sitters at the same time. This scenario causes lots of clients to "ghost" us. Having something in your profile is a good idea but with the way the platform works the client may never see your profile if you weren't the primary sitter selected.

Now, why does Rover want to send the booking to several sitters at the same time? Far too many sitters never reply to booking requests leaving the client in limbo. Best of luck in the future

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In my opinion Rover needs to change this because it is a huge issue!

Dana S.

I have responded to every request I've gotten on Rover for 3 years, yet I have been having this happen in the last 6 months way too often. A customer confirmed with me that this was a newer practice of Rover's. If the issue is sitters not replying then Rover shouldn't do it with proven walkers.

Nate G.

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Why are the last minute booking requests always the flakiest owners?

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