My sitter has not returned my key for 2 months. what do I do?
I have contacted the Rover support, and all I got was that she was unresponsive. They also told me they cannot pay for the re-keying the locks (our house is rental) because it is not under Rover guarantee. Rover has already inactivated her account so I don't have any way to contact her. It took her about a week to return the key, only later I found out she returned the wrong key. I contacted her about it and she blamed me for not noticing. then she said she would return the key when she was back in town (which is fine as long as I get it), but it's been more 3 weeks since I notified her of the incorrect key and still nothing. She told me she was going to return it by yesterday but never showed up. now I am looking at about $200 fee to replace the locks which Rover is refusing to pay or try to track this sitter down to have her return the key.
Has anyone had a similar experience? if so, what did you end up doing? I am lost here, any help would be appreciated. thanks for reading a long post.