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My sitter has not returned my key for 2 months. what do I do?

I have contacted the Rover support, and all I got was that she was unresponsive. They also told me they cannot pay for the re-keying the locks (our house is rental) because it is not under Rover guarantee. Rover has already inactivated her account so I don't have any way to contact her. It took her about a week to return the key, only later I found out she returned the wrong key. I contacted her about it and she blamed me for not noticing. then she said she would return the key when she was back in town (which is fine as long as I get it), but it's been more 3 weeks since I notified her of the incorrect key and still nothing. She told me she was going to return it by yesterday but never showed up. now I am looking at about $200 fee to replace the locks which Rover is refusing to pay or try to track this sitter down to have her return the key.

Has anyone had a similar experience? if so, what did you end up doing? I am lost here, any help would be appreciated. thanks for reading a long post.

2 Answers

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Sorry for the situation you have found yourself in with an unresponsive unreliable sitter. This is not the case for the majority of Rover sitters. As you are about to incur a large expense to rekey the house you could consider taking the sister to small claims court, but that too brings lots of hassles and no guarantee you will win the case or collect the amount owed. I wish you the best of luck and hope you can get this resolved.

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I would first like to say that I am very sorry to hear about your experience. Not receiving your key is frustrating enough, and then having someone blame you for it is really anger-inducing.

As another user said, you definitely could take her to small-claims court. Unfortunately, even if someone returns our keys, we can never be sure that he or she didn't copy them. Fortunately, the vast majority of Rover sitters would never do that, as we are all background checked, and I can think of a relatively simple way to allow people to enter our homes temporarily: keypad deadbolts. These allow us to unlock our doors using either a keypad or a key, meaning that we could give the sitter a temporary code to use and then change it as soon as we get home, never giving them a key. These also can offer helpful features such as automatically locking so you never

This may sound expensive, but you said rekeying your locks is $200. I have seen these keypad deadbolts selling for around $40, and this would mean you would never have to rekey your locks again.