I had a client, who had to cancel last minute b/c her client did the same to her, and I want to refund all of her payment, or transfer it to the next upcoming visit. How would i do this. It happened yesterday.
There are step-by-step instructions here:
https://support.rover.com/hc/en-us/arti…
It would be better to just cancel this one and not try to apply the balance to a future booking because the dates need to match up with Rover's records.
If the refund doesn't go through as you wish, you can always call Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] to have it done. Be sure it shows as the client really initiated the cancellation, not you, because Rover takes a dim view of sitters cancelling on their clients and too many can result in getting suspended or kicked off the site.