I have a client who cancelled just by sending a message rather than modifying the booking on their own. Do you as the sitter go in and modify for them? Just curious what other sitters are doing. Thanks.
In the interest of creating long lasting relationships, and showing appreciation that the client notified me (often with additional information rather than simply cancelling or modifying), I usually will call Rover support and have them modify it while I'm on the phone. (Sitter's ability to modify bookings is relatively newer function that didn't always exist)
Thanks for your input, Deb! I called Rover Support, so very helpful and efficient. He was able to cancel the booking for me while on the phone. As Deb said above, calling or emailing support is the best option to handle cancellations. Very impressed with the support for Sitters.