What to do if I don't receive payment?
Hi everyone, I've been walking an owner's dog for the last two and a half weeks. Everything has gone pretty well until recently. A few days ago I received an email from Rover saying that I didn't receive the last payment and that they have contacted the owner. Since contacting the owner there are still no payments coming in (last two days). After yesterday's walk, I contacted the owner to let her know about the email I received from Rover and politely suggested she make sure her payment information is on her account. I have had no reply and don't know if Rover has resolved it or not. Should I call Rover? Is there a specific number I should be calling regarding payments? I want to continue to walk the owner's dog, but as a graduate student on a tight budget, I'd also like to receive payment.
I'd suggest you call Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]. There's definitely more details that Rover can see. than any of us in this Q&A community.
Thank you!