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Owners lied about animals and tasks?

I recently had a request for drop in visits for 1 dog. My rate was set low, because it has been slow. I arranged a meet and greet. When I arrived the owners had 2 german shepherds. 1 was a puppy that had severe aggression. They scheduled a meet and greet with another rover sitter who was scared so he left immediately. I spent an hour and half at the initial meet and greet. Then did 2 more meet and greets after that to see if the aggressive dog would start to trust me. With no progress I told the owners that I don't feel comfortable with the puppy so they boarded him. The only had 1 dog listed which I pointed out to them that I did not feel like I was compensated properly because they had a cat that needed to be cared for as well ( fed). The work they needed me to do was only 30min so we agreed on a rate of $14/ per 30 minutes. However, the tasks involved also included collecting mail/packages and running water (via a hose) into their leaking pool for 10 minutes day plus they wanted me to play fetch with their dog 20 minutes a day and do food and water for both dog and cat. My visits have been around 45 minutes and it has become more of a house sitting thing. I don't want to ruffle any feathers as I negotiated the payment already and have an agreement, however I do think other sitters need to be warned about all the extra work that this couple intentionally does not mention until the day off. Especially, that they didn't include the puppy's name and he has severe agression (food aggression but also ready to attack anyone that comes in the house, even if the owner tells him to calm down). I highly recommended they get a trainer to address the aggression early on because it will be a hard habit to break if they wait, but they're response was "he's a german shepherd, being protective is an instinct". When I asked about previous sitters, the wife told me that the last one they had called her crying because she tried refilling the bowl and the dog came at her. There has to be a way to report these owners so that other sitters are safe because I felt completely blindsided in the meet and greet and am going through a lot of trouble but still don't feel like im being compensated fairly.

2 Answers

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Very sorry to hear about your experience with these owners. Unfortunately, there is no way to provide information about dogs and their owners to other Rover sitters. This is something many sitters have wanted for years, but it is not in Rover's financial interests to collect and make that information available to its sitter community.

However, you do bear some responsibility for accepting all that additional work without any compensation. It can't have been worth it to lower your rate and then have to spend so much time, doing work for these people. In the future, you need to make sure that all animals you care for are listed separately on Rover to ensure proper payment. You have a cat care rate but, if the people don't list their cat, then it won't be automatically applied. Regardless of how little work the owners feel one does for a cat, you need to insist. Also, when they start giving you all sorts of housekeeping chores to do, tell them that your rate ONLY APPLIES to the care of animals. Period. You are not their housekeeper. Stick to your guns. Many people will try to take advantage. It is up to you to be a professional and set the rules. Moreover, it is never a good idea to lower your rates. Bargain hunters can be the most problematic. Not worth it IMO. Put some value on your time and effort.

Good luck next time.

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Thanks so much! I actually called Rover the other day about another issue and informed them about these owners and they "flagged them." They can't notify other sitters but said if they continue to notice issues they will suspend their account or send them an email?

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To add just a few more thoughts to Karen's response. 1) I would contact Rover support to advise them on the dog's behavior so it is in their records. 2) and after the booking is completed you will be asked to rate the dog; you can also use this to rate both the dog and client. Sure other sitters will never see it, but in case a situation arises in the future with this client/dog Rover will have background. Best of luck in the future and I'd bet the questions you ask at the M&G will be a lot more detailed before you accept the client and price the booking.

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Thanks walt! I already did that. I did ask many questions and negotiated a higher rate but it still wasn't enough. I took the job anyway because I'm still starting out on Rover and requests have been slow.

Hang in there Sanjana! I had super low rates for my area when I started on Rover and I definitely had growing pains. I am now on the higher rate end for my area (within about a year). I was able to get some great clients in the beginning that left reviews and weeded out the not-so-good ones.

Oh, and I still get some odd ones, but at this point I can generally tell at the meet & greet; I also think I tend to have an attitude of "I don't NEED" a pita (pain in the a--) client and it probably shows. 85% + of my clients are amazing now!!

Thanks Lisa! Have you gotten any poor reviews from so called PITA clients? I do everything I can to keep clients happy but i think one of my current clients does not care to communicate any unhappiness with me but also won’t give me affirmation that he’s happy

Fortunately I have not received any bad reviews. I have a feeling they either didn't realize they were a pain for me or they just chalked it up to not the best fit and decided that wasn't review-worthy. :)