Why are you penalizing me for canceling due to COVID-19?
During this time why would you even consider penalizing people for canceling their appointments!!!!! And why so much.
During this time why would you even consider penalizing people for canceling their appointments!!!!! And why so much.
Your profile on this site shows you are a client and not a sitter so I hope this is correct. I assume you have cancelled a booking and have encountered a cancellation charge? Each sitter determines their own cancellation policy and Rover administers them in accordance with the sitters wishes. This article gives you more info https://support.rover.com/hc/en-us/arti… Because of the current pandemic I would reach out to the sitter and Rover support to see if they will give you a 100% refund. Support number is [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]