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Why are you penalizing me for canceling due to COVID-19?

asked 2020-04-08 09:42:32 -0500

During this time why would you even consider penalizing people for canceling their appointments!!!!! And why so much.

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answered 2020-04-09 06:17:09 -0500

Your profile on this site shows you are a client and not a sitter so I hope this is correct. I assume you have cancelled a booking and have encountered a cancellation charge? Each sitter determines their own cancellation policy and Rover administers them in accordance with the sitters wishes. This article gives you more info https://support.rover.com/hc/en-us/arti… Because of the current pandemic I would reach out to the sitter and Rover support to see if they will give you a 100% refund. Support number is 888-453-7889

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