Cancellations because of Corona virus?

I've had a few cancellations. Nothing anyone can do about it.

We have a less strict cancellation policy and while you're not at fault-- neither are the owners. It's a unique situation and I think how you handle these cancellations will impact whether or not folks return to book with you when they reschedule their plans.

That's not to say this doesn't suck, all our stays for the next 30 days are canceled and we're losing a lot of money. We're also worried about our booking score going down with these cancellations and falling further down in searches.

If it helps, it seems like most of the markets, big box stores and food delivery services are hiring. It's a tough time for many, but there are still ways to make money. Good luck to everyone.

I'm absolutely APPALLED that Rover has not yet issued any statement to SITTERS during this very difficult time. NO mention of how their cancellation policies work under these EXTREME circumstances. This seems like a lack of empathy for their workers in this "free marketplace" space. I've worked in tech for many years and it's disappointing how they haven't addressed this issue to their "suppliers" who do hard work and do this as a living. Come on Rover. Step up your supplier relationship game.

P.s. i had to cancel my upcoming dog walks because i started feeling symptoms so i decided its best to self-quarantine. And of course, i get that robotic email back from Rover saying "hey, you cancelled your bookin 1 day before, don't do this again and make it a trend. We are watching". BS. Straight BS. You can do better Rover. ADDRESS THE PEOPLE WHO SERVE YOUR CUSTOMERS.

I have had two cancellations from neighbors, both off-Rover so no policies govern them. But strangely enough, I picked up a last-minute dog from another neighbor who wound up in the hospital out of town. Not a COVID thing.

Anyway, due to the extraordinary circumstances, I think everyone has to be more flexible. It's no fun to lose income but I am sure it is no fun for your clients to have to cancel all their plans. They don't want to financially stiff you, but it is like it is for the time being. Moreover, you engender goodwill with those clients. I have been reading about how major airlines, hotels, etc., are waiving their fees and making it as painless as possible for their customers. For people who depend on Rover income, I commiserate with you, but I think we have no choice to be as understanding as possible.

I have had a couple of cancellations but they've all notified me well before (or we weren't officially booked). I actually have a flexible cancellation policy because I have mostly repeat clients and they are super good about keeping me updated. However, if I had a strict policy I would assume that they already knew this by checking my profile and would expect them to pay as that is a tacit understanding. If they complained and it's a client I was interested in keeping I would offer a refund and contact Rover to initiate. If it was someone I wasn't really vibing with I'd probably stick with my policy. At the end of the day, this is your business so whatever works best for you is the right decision. I know a lot of people are more stringent than I am.

Yes, Almost all of my walks have been cancelled for the next few weeks, have no idea how I will pay for anything it's crazy. Most of my regulars are being told to work from home indefinitely. And those who were going out of town are no longer traveling.

Be safe everyone!
This is way beyond our control...…….Hopefully it will pass soon. Take Care!

I've had several cancellations and have not seen my score move at all - is this just a coincidence or are the scores not being affected during this time?