If a sitter can't do a drop-in due to flooded roads, how should the payment work. It isn't the sitter's fault. I think the loss should be shared. Is there any Rover documentation on this?
Your best bet would be to call Rover support as they have the ultimate answer, [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] But I think if the client cancels the visit on the booking you may be compensated dependent on your cancellation policy. If you cancel the client is fully refunded
Definitely check with Rover Customer Support, as Walt suggested. However, due to the catastrophic flooding in your area, it could well be that the dog's owners either aren't going anywhere themselves and won't need the drop-in or are evacuating. Rover may very well be cancelling services for owners with full refunds due to the weather. After getting the basics from Rover, I would contact the people to find out what is actually going on by their home. No one would want to put anyone, including a dog sitter, in danger.
The client didn't cancel and we both wanted to have the drop in. She works just a couple of blocks so she can walk if needed to care for dogs. Just want to know how payment should work.
You are not going to be paid, even a portion (sharing?), if you cannot perform a drop-in for whatever reason. Rover's policy on refunds applies to cancellations initiated by the owner. In your case, Rover is likely to refund all to the owner if you couldn't make it. But you should check with Rover.