Is it reasonable to charge a clean up fee if the dog I am boarding has a diarrhea accident?
So I have this dog who is a regular client, and usually I trust this dog 100%. In fact, this is the only dog that I board who I trust with allowing on bed, he has never had any accidents.
This time, he came for a daycare, and had a really bad diarrhea accident. Now I don't really care about the place he had the diarrhea, but the main problem was he got poop all over him as he walked over the area a couple times, so I had no choice to give him a bath.
When I told the owners about it, they said they knew he's been having an upset stomach, and knew he could have diarrhea.
So I wanna ask the community, would it be reasonable to:
1 - Charge a fee for cleaning up the diarrhea? and / or 2 - Charge a fee for having to take a bath for the dog?
I don't want the owner to feel robbed that they stop coming, since we really love this dog.
What would you do?
Thanks